Program Manager

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role

// We’re looking for an experienced Program Manager to lead and coordinate the rollout of our next-generation fare payments app to over 60 transit agencies over the next 12 months. You’ll lead the migration from our existing solution to a new platform, helping ensure a smooth, timely, and well-organised delivery. In this role, you’ll collaborate with cross-functional teams, put supportive governance frameworks in place, and ensure open, consistent communication throughout the migration process. If you enjoy working across complex projects, supporting teams, and keeping multiple workstreams aligned, this could be the role for you.

Location

// This role is available in a remote model for candidates based in Colombia only.

Responsibilities

• Develop and maintain a master program plan for the 12-month rollout, covering timelines, dependencies, and milestones across all 60+ agency migrations

• Break down the rollout into manageable deployment phases, creating templates and structures to support consistency and efficiency

• Align internal resources and agency commitments to keep the overall program on track

• Coordinate delivery across Product, Engineering, Launch Operations, Professional Services, Customer Success, Account Management, and Marketing teams

• Facilitate planning and prioritisation, and work through issues collaboratively to help remove blockers and maintain progress

• Establish clear governance structures that enable timely decisions and cross-team coordination

• Act as the central point of contact for stakeholders, ensuring clear communication and timely updates

• Identify and communicate risks and interdependencies early, proactively managing escalations to avoid delays

• Ensure all deployments meet quality standards and align with business objectives

• Produce concise, regular reports highlighting progress, risks, and upcoming priorities for senior leadership

About You

• Proven experience in program or project management, ideally in app or software deployment

• Strong understanding of project planning tools and methodologies (e.g., Agile, Waterfall, or hybrid approaches)

• Strong communication and stakeholder engagement skills

• Proven experience delivering projects on time and within budget

• Strong problem-solving and risk management skills

• Familiar with deployment processes, technical environments, and quality assurance

• Proficient with project management tools (e.g., MS Project, Jira, Trello)

Nice to Have

• Experience in app development or software technology projects

• Certifications such as PMP, PRINCE2, or Agile

• Knowledge of change management and business analysis principles

Some of our benefits

• 15 days paid vacation for each year of service plus 18 public holidays

• Private Healthcare

• Monthly team bonding allowance

• Menopause support

• Choice of a workstation

• Ability to work for up to 3 months per year from any country in the world

• Fun and collaborative environment with a focus on making a difference in the world

In addition to the above, as an employee, you will also have access to a training allowance of up to $750 USD and $250 USD to spend on your home office every year.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?