Configuration Engineer

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Role_

We’re looking for a Configuration Engineer to join our Voyager team and support with the migration to our rider-facing mobile app and web portal, the core digital experience for millions of transit users around the world.

You’ll be the person making sure everything is set up just right. From app store releases to updating pricing, managing content and pushing out new features, you’ll keep things moving. You’ll work with folks across project management, engineering and operations.

This role is a great fit if you’re highly organised, technically curious and ready to learn fast.

Location: Colombia (Remote)
Team: Voyager

Reporting to: Voyager Program Manager (with a dotted line to Launch Operations)

What You’ll Be Doing_

• Supporting client migrations to our latest rider-facing platform

• Managing app releases on the App Store and Google Play

• Setting up brand updates like pricing changes, new features, and localisations (using Lokalise)

• Running and testing mobile apps on Android and iOS, flagging issues early

• Using tools like Appbot and Appfigures to monitor performance and feedback

• Keeping multiple tasks moving without losing track

• Writing and improving documentation to make future work more efficient

• Working closely with project, engineering, and operations teams to ensure successful rollouts

About You_

• Organised and able to juggle multiple workstreams with confidence

• Comfortable working independently and asking for help when needed

• Strong written communicator with great attention to spelling and naming conventions

• Technically aware - you can run apps locally and spot when something’s off

• Familiar with Git or similar version control tools

• Ideally, you’ve worked with TestFlight and Play Store test tracks before

• Willing to adjust hours occasionally to collaborate with teammates in other time zones

• You’re available during UK/EU working hours for coordination and releases

What You’ll Learn_

This role is a great stepping stone into the world of software delivery, product, or QA. Along the way, you’ll gain hands-on experience with:

• App store processes for both Android and iOS

• Git and version control workflows

• Build and release pipelines (like Bamboo)

• Configuration and QA best practices

• Web basics, including HTML, CSS, and JavaScript

• Writing SQL queries to check platform data

You don’t need to tick every box on day one, we’ll help you get there.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We’re already powering journeys - are you ready to join us?