Knowledge Management -Specialist

Company:

Description:

Mercer is seeking candidates for the following position based in any office in the UK or Ireland or working remotely.

Knowledge Management Specialist

Mercer is looking for a dynamic team mate to join our Global Knowledge Management (KM) team as a Knowledge Specialist (KS) for the Wealth business.

Are you strong at organizing information, collaborating with a range of stakeholders, understanding internal customer needs, problem solving with an eye toward digital solutions, and wanting to make an impact on the way people work? Then talk with us!

As a Knowledge Specialist, you will join a KM team that promotes and encourages a vibrant knowledge-sharing culture, uses a modern digital workplace and intelligent technologies to enable content excellence and internal community engagement, and is a trusted partner across all of Mercer’s practices and regions. We have even been recognized by the American Productivity & Quality Center (APQC) for the last five years for Excellence in Knowledge Management.

What can you expect:

• As a Knowledge Specialist (KS) you will drive the knowledge management activation plan for the Wealth business within Mercer.
• You will curate Mercer’s Wealth intellectual capital across all regions to ensure that it is available to the right people, in the right place and at the right time.
• You will need to deliver a modern, seamless work experience for our Wealth colleagues who support advisory and consulting solutions, products and programs for the business including efforts in areas such as thought leadership / sales campaigns.
• You will be the face of the KM team with business colleagues and content owners – not just for intranet operations, but strategic knowledge sharing best practices that bring commercial value.
• You will be involved with digital transformation, search optimization, content curation and management, social collaboration / communities, taxonomy, and analytics.
• You will be part of a forward-thinking team spearheading automation, AI and generative AI activities with ‘humans in the loop’, using Mercer’s leading intellectual capital within the firm.

What you will be rewarded with:

• Competitive salary plus Benefits Package including: generous annual leave, excellent pension contributions, private medical cover, plus a range of flexible benefits and many more!
• Flexible working arrangements - hybrid or remote.

We will rely on you to:

• Analyse and prepare data/metrics reports to produce insights to drive content curation for Wealth knowledge domains following current and emerging best practices.
• Establish relationships with leaders, teams and stakeholders (for example, subject matter experts, thought leaders, segment leaders, research directors, etc.) to advance knowledge sharing, content access and business priorities.
• Coordinate with other core operational functions including Marketing, Communications and Learning to ensure content publishing, digital activation plans, and internal community collaboration are executed and knowledge is shared.
• Contribute to activities that improve the effectiveness of knowledge sharing, colleague engagement and collaboration both inside and outside the organization.
• Ensure KM projects and tasks are completed on time and with high quality results.
• Delegate, partner with, and coordinate with Knowledge Coordinators to execute SharePoint task management in support of intranet operations.

What you need to have:

• Excellent verbal and written communication skills (English).
• Digitally-savvy, forward-thinking; be curious about the future of work for knowledge management and content curation.
• Strong collaborative decision-making, comprehensive problem-solving and positive influencing skills with colleagues at all levels.
• Ability to identify and communicate the need for change around knowledge management and firm-wide collaboration.
• Ability to work in a fast-moving, ever-changing environment while managing multiple projects.
• Ability to work independently and on a virtual, global team.
• Proficiency in Microsoft Suite.

What makes you stand out:

• Experience in working with content management/collaboration systems such as SharePoint and Microsoft 365
• Knowledge management experience preferred but not required
• A background in the wealth industry – ideally with investment and retirement consulting, investment management and research highly desirable

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.