Claims Client Carrier Relationship Officer

Company:

Description:

Marsh McLennan is seeking candidates, based in Durban or surrounding KWZ area, for the following position:

Claims Client Carrier Relationship Officer

What can you expect?

• Exposure to a large number of Marsh small to medium size clients and their specific insurance products and claims
• Exposure to some of the largest insurers in South Africa
• Fast paced work environment
• Well-structured and paperless claims services
• Providing essential claims services to ensure client business success

What is in it for you?

• Solid platform to grow and build your technical skills and expertise in insurance.
• Ability to enhance your skills via various on the job training and internal online resources.
• Being part of a global organization
• All benefits as per the location HR policy will be applicable

We will count you on to.

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
• Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between colleagues ,insurers and clients
• Communicate with colleagues, clients or beneficiaries to provide status updates, and follow-up with insurers on escalations
• Generate claims reports from internal system as required, validate, supplement and distribute as necessary
• Adhere to compliance / regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential E&O situations
• Build and maintain effective relationships with clients, colleagues, third parties and insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times
• Proactively handle tasks and activities to ensure adherence to local or client service standards, or KPI's
• Manage and prioritize workloads to meet deadlines, service standards or deliverables, escalate or seek assistance where necessary
• Manage overall adherence to Marsh Policies
• Manage outstanding run off claims per the professional standards

What you need to have?

• Insurance and claims handling knowledge
• Clear and concise oral and written communication skills in English.
• Strong numerical skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Be comfortable and have experience working with technology
• Proficient in Microsoft Office tools – Outlook, Word and Excel
• Ability to work under pressure
• Strong time management skills
• Ability to problem solve
• Previous insurance studies will be advantageous

What makes you stand out?

• Work experience in Insurance with, 2+ years of previous insurance claims preferably commercial claims
• Ability to deal with work pressures and client demands
• Demonstrate a high passion for client service and satisfaction
• Demonstrate a drive for personal development and growth
• Clear work history of high performance and adherence to Marsh Standards and performance goals
• Good work ethic and a team player
• Strong verbal & written communication skills