United States onlyIf you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
AboutMarketStar:
In everything we do, we believe in creatinggrowthfor our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, andsupportthem through mentorship, leadership, andcareer-developmentprograms. We provide service and support to our communities through theMarketStarFoundation.
Our exceptional team is the cornerstone ofMarketStar'saccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join ourMarketStarteam andcan’twait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.
About theProgram Manager - Dropbox:
MarketStaris looking for an experienced Program Manager to support our Dropbox Inside Sales Team. As theProgram Manager,you’lldemonstratean exceptional ability to execute processes, programs and tools that drive the continued success of customers while enabling scale, providing professional development for the team and building a world-class Customer Success function. The ideal candidate will have a proven record of leading teams that delight customers, improve brand loyalty, and accelerate revenue within a rapidly growing business.
Location:Ogden, UT - Remote
What will you do?
Collaboratively work with client and internal teams to drive success outcomes with an assigned customer base
Identifyopportunities for continuous improvement, providetimelyfeedbackand implement strategic recommendations tooptimizeprogram processes and performance
Enable the team toidentifyopportunities to expand revenue in accounts through cross-sell and up-sell
Improve the customer experience and future lifetime value through successful customer onboarding, productadoptionand customer enablement
Drive new business growth through greater customer advocacy and reference-ability
Create a review cadence to ensure program effectiveness by owning,monitoringand managing performance metrics for the team
Maximize productivity of team members through proactive performance management, coaching,developmentand mentoring
Enhance effectiveness and efficiency through the right orchestration of human and tech engagement
What Will You Need to Succeed?
Bachelor’s degree in related field or equivalent work experience
Minimum 5 years of B2B sales, customersuccessor account management experience
3+ years of frontline leadership experience; 1+ year of second level leadership preferred
Strong familiarity with chat platforms anddemonstratedsuccess managing sales chat teams
Experiencemanaging global teams across multiple regions andtime zonesis preferred
Highly self-motivated and collaborative attitude, with a strong drive to contribute to and exceed team goals
Ability to lead and manage in a virtual team environment
Strong empathy for customers AND passion for revenue and growth
Deep understanding of value drivers in recurring revenue business models
Data-driven mind-set withdemonstratedability to analyze data todeterminebusiness decisions
Proven ability to inspire teams as a creative and motivational leader
Demonstrated desire for continuous learning and improvement
Skilled in communication, both written and verbal, withdemonstratedexpertisein managing time, making sound decisions, delivering compelling presentations, and driving successful negotiations
Tech savvy and proficient with Microsoft Office, sales/customer success technology
Successfultrack recordinstakeholder/clientrelationshipmanagement, includingan ability to confidently present inWBR, MBR, and QBR settings
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision
MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonableaccommodations areavailable on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability andrequirereasonable accommodation(s) to complete any part of the job application process, please contact us atpeople.success@marketstar.comfor assistance.
