Associate Support Engineer

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online or making a phone call, MariaDB is the data source for applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With its massive reach throughout the tech industry, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

As a MariaDB Technical Support Engineer, you directly interact with our customers each day. You directly help their business, users and customers to succeed and grow.

Our customers utilize MariaDB Server, MaxScale, ColumnStore, Galera Cluster, and Client Connectors among other emerging technologies that we provide. Their servers run Mariadb software on premises, in the cloud, in virtual machines and on physical servers.

Our goal is to provide the very best support experience to each of our customers, and we achieve that by hiring and training the best candidates.

Responsibilities

As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex and ever-changing technology landscape. You are expected to deliver expert-level technical support services to worldwide customers, across our portfolio of supported products.

Support services range from software usage and best practices to service restoration and performance tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities. You must be self-motivated, eager to learn, and capable of working autonomously.

We must provide coverage to our customers 24x7x365, and thus this position occasionally involves working on nights, weekends and holidays.

If you have a passion for helping customers succeed and feel rewarded by solving complex problems, then apply to join the MariaDB Technical Support team today.

Qualifications

• Excellent written and spoken English communication skills
• Experience with the linux command line
• Experience with database technologies
• Knowledge of SQL
• Familiarity with database related terminology
• A desire to learn and improve
• Self-motivated
• Reliable
• Strong team-player with a collaborative nature

Bonus Experience and Skills

• Prior MariaDB, Percona or MySQL experience
• Proficient in one or more scripting languages
• Sysadmin experience
• Certification on any RDBMS database system
• Github or Gitlab contributions
• Experience with virtualization software or containers
• Experience with server monitoring software
• Knowledge of database design
• Knowledge of high availability environments and technologies

Location

Remote – Dominican Republic

What’s in It for You?

Impact the world of technology by pushing the boundaries of technology while working at MariaDB. Be a part of a game-changing organization that encourages creative thinking and is shaping the future of the software industry.

You will be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a competitive compensation package, 25 days paid leave per year, paid holidays, flexibility and freedom.

How to Apply

If you are interested in this position, please submit your application along with your resume/CV.

• MariaDB does not sponsor work visas or relocation.
• MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
• MariaDB will not accept agency resumes without prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.

MariaDB is an equal opportunities employer.