Disability Management Consultant

Our Group Disability department is looking for a self-motivated, relationship builders to join their team as a Disability Management Consultant (DMC). In this role you will be responsible for relationship management and coordination of large corporate accounts specific to Disability Management. You will be one of the key senior disability personnel to work directly with Manulife clients to identify trends, implement solutions for the clients' disability management programs.

Special Conditions: Travel is required in this role.

Responsibilities:

• Complete client and industry presentations related absence management, short and long term disability programs.

• Provide technical expertise and knowledge as a senior team member of the Disability Operations related to Disability Management

• Collaborate with the Regional Sales and Disability Claims office to identify existing client solutions specific to disability issues

• Work closely with disability operations to deliver timely and responsive service to clients (ie facilitating file review meetings, resolution of complex service issues, take initiative and lead in preparing, facilitating and follow through from various client meetings)

• Develop and maintain a positive working relationship with employers to support satisfaction in the delivery of disability management services

• Provide technical expertise, support and participation specific to disability proposals and finalist presentations

• Manage the implementation of disability program for new clients which includes active participation in implementation meetings, developing timelines for key task activities, meeting deadlines, profiles of client environment, educating claims staff re: special requirements, client culture, etc.

• Partner with large corporate employers and assist in streamlining and coordinating service delivery in order to improve disability claims management results. This includes completing disability risk analysis, commentary, recommendations to improve experience and collaboratively working with various key stakeholders in completing action plans in timely and responsive manner.

• Provide a proactive and strategic approach to supporting employers with analysis, reporting & problem resolution regarding their disability plan's experience

• Actively promote solutions and services to clients that add value and will support improved workplace health and productivity

• Actively influence and effectively negotiate in various environments and industries related to wellness, absence and disability management

• Travel is required in this role so candidate must have a valid driver's license

Qualifications:

• Deep understanding, extensive knowledge and expertise regarding disability case management best practices and processes at Manulife

• Excellent verbal and written communication skills

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.​

• High degree of financial acumen

• Exceptional problem solving skills

• Demonstrated excellence, considered a dynamic speaker in completing presentations to employers and at industry events

• Highly developed analytical, organizational and decision-making skills with the ability to evaluate issues from a strategic perspective

• Demonstrated customer service excellence

• Ability to prioritize work effectively under tight deadlines

• Ability to influence and negotiate with both internal & external partners

• General knowledge of Manulife's company policies, systems and functions would be an asset

• Ability to maintain & develop positive and effective relationships with various operations including disability, sales, underwriters

• Self-motivated

• Strong project management and leadership skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.