United States onlyMainline seeks an experienced Backup, Storage and Virtualization Engineer to join the Managed Services organization, which is responsible for managing and supporting various client storage and backup environments. This role is client-facing and provides insight and guidance to our clients beginning with the sales cycle all the way through to client kickoff and management of our client's environment. The SE must have strong technical skills complemented by customer relationship skills.
The Company
Headquartered in Tallahassee, FL, Mainline is an IT solutions provider serving clients across the United States and across industries. With acquired knowledge and earned trust, we offer expertise and experience to our clients at a local level, with the backing of a national, highly skilled organization. Mainline has leveraged its technical data center expertise, diverse partner network, and consultative customer-centric approach to become a leading provider of enterprise server, hybrid cloud, cyber storage, and network & security solutions.
Founded in 1989, Mainline offers over 30 years of experience to over 2500 customers. With over 400+ IT professionals and $1b in revenue, we act as an independent advisor to find the best solution for our clients' business needs and strategy. Mainline partners with industry-leading solution providers and has over 1000 technical and sales certifications, including accreditation by the International Enterprise Architecture Institute (iEAi) and the CRN Tech Elite 250.
Job Summary
Mainline seeks an experienced Backup Storage and Virtualization Engineer to join the Managed Services organization, which is responsible for managing and supporting various client environments. This role is client facing and will focus on supporting and maintaining backup systems, storage solutions, and virtualization technologies to ensure data integrity, system reliability, and operational efficiency.
The Backup Storage and Virtualization Engineer will have general experience in backup and storage solutions, virtualization platforms, and possess a passion for learning, innovation and client satisfaction. Along with strong technical skills the Engineer must also have professional communication skills and be great with our clients. This position is remote and can be located nationally within the United States.
Essential Duties and Responsibilities
- Monitor and maintain enterprise backup solutions to ensure the successful completion of backups and restorations.
- Manage and optimize storage infrastructure, including SAN (Storage Area Networks) and NAS (Network Attached Storage) systems
- Analyze and forecast storage capacity needs to support business requirements.
- Manage and maintain virtualization platforms (e.g., VMware, Hyper-V).
- Troubleshoot and resolve virtualization-related performance and connectivity issues.
- Ensure all systems adhere to security best practices and compliance standards.
- Create and maintain thorough documentation of systems, configurations, and procedures.
- Ability to learn and work within multiple ITSM tools for incidents and change management.
- Perform routine maintenance, upgrades and patches.
- Strive for automation and efficiency in daily tasks.
- Be available for on-call duties as required to support business operations.
Knowledge, Skills, and Abilities
- Experience with one or more backup and data protection systems (e.g. Veeam, Commvault, Infinidat, Cohesity, IBM).
- Experience with one or more storage technologies (e.g., Pure, IBM, NetApp, Dell)
- Experience in virtualization platforms (e.g., VMware vSphere, Hyper-V).
- Be proactive in nature and strive for customer satisfaction
- Ability to troubleshoot difficult technical issues
- Knowledge of operating systems such as AIX, Linux and Windows.
- 3+ years of professional, hands-on experience
- Active participation in training programs, certifications, or workshops
- Strong ambition to continuously advance skills and learn new ones to support clients and grow the Managed Service organization.
- Excellent interpersonal skills
Education and/or Experience
- Bachelor's degree or equivalent experience
- Candidates should possess a minimum of 3 years' experience with backup, storage and virtualization technologies.
- Professional certifications are a plus.
Environmental Factors and Physical Requirements
This is a fully remote position. Candidates located within the united states will be considered.
- Physical environmental factors of this position include those found in typical business office environment or home office environment.
- Requires use of general office equipment and personal computer equipment.
- Ability to travel. Various means of travel may be required, including auto and air travel. This position requires travel: Rarely
- May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and/or overtime.
Why Mainline?
With an average employee tenure of 12+ years, our people are passionate about IT, loyal to our customers, and excellent to each other. As a 99% work-from-home company, we leverage technology to build relationships, grow our skillsets, and stay connected with each other and our clients. At Mainline, we encourage every employee to continue learning through technical certifications or classes, and to keep pushing the boundaries of what IT solutions we can offer our customers in this ever-changing technology industry. If you identify with staying up to date on the latest tech, bringing out of the box ideas to the table, and joining a team of smart, enthusiastic, and dedicated people - apply now!
Benefits Overview: https://mainline.jobs/benefits/
How Do You Stack Up?
At Mainline, we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your resume doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.
