United States onlyThe Senior Account Executive manages and strategically oversees assigned client relationships, developing and nurturing strong connections with key business executives and stakeholders. This role leads strategic client engagements, ensuring alignment with client objectives and fostering overall client satisfaction. Serving as the primary contact for clients, the Senior Account Executive coordinates internal resources to support client success, growth, and retention.
Essential Functions and Responsibilities:
Organize and facilitate strategic client meetings (virtual and in-person) to strengthen relationships with key executives and stakeholders.
Track and communicate operational metrics to assess client health, including adoption, satisfaction, and retention.
Address and resolve challenging client requests or escalations, collaborating effectively with internal teams.
Partner closely with clients to understand their strategic business goals, providing tailored guidance and solutions to support their objectives.
Manage processes related to client onboarding, training, renewals, and ongoing retention efforts.
Drive client growth through strategic upselling and expansion initiatives, achieving sales targets and retention objectives.
Create structured strategies for each client relationship, aligning business goals with partnership opportunities and measurable outcomes.
Collaborate with internal teams to continuously enhance product and service offerings.
Build and maintain trusted advisor relationships with clients, ensuring strategic alignment and long-term partnership success.
Regularly monitor, evaluate, and report client relationship progress to Client Experience leadership, proactively addressing potential issues.
Perform other duties as assigned.
Position Specifications
Education:
Bachelor’s degree in Business, Marketing or a related field or equivalent combination of education and experience required
Experience:
5 years of experience in account management, client success, or strategic relationship management required, preferably in a SaaS, fintech, or B2B environment
Experience leading cross-functional initiatives and collaborating with internal teams (e.g., Product, Operations, Sales) to deliver client value required.
Experience managing executive-level client relationships and driving client growth through upsell and expansion strategies required.
Knowledge, Skills, & Abilities:
Strong understanding of client relationship management, strategic planning, and client engagement best practices.
Exceptional communication, interpersonal, and relationship-building skills.
Ability to effectively collaborate cross-functionally with internal teams to deliver cohesive client experiences.
Proven analytical skills for assessing client needs, strategic objectives, and identifying growth opportunities.
Ability to proactively manage client challenges, demonstrating sound judgment and swift problem-solving.
Skilled in leveraging operational and client health metrics to guide strategic decisions.
Comfortable engaging stakeholders at various levels, including senior executives, to ensure alignment and satisfaction.
Travel:
25-40% - Between 65 and 104 work days of travel per year for a full time employee
LIFE AT LUMIN DIGITAL
Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base. Lumin is 100% cloud-native, purpose-built to unlock the full advantages of the cloud for financial institutions and their users.
At Lumin, we thrive on curiosity and innovation. Our culture fosters trust - in our expertise and decisions, respect - for diverse perspectives and talents, and boldness - in pursuing innovative paths. These values guide us, shaping a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered. Focused on continuous improvement and innovation, we encourage our team to explore, experiment, and put new ideas into action, challenging the usual way of doing things.
Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis, in accordance with applicable law.
For more information, visit lumindigital.com.
