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LoopLO

Director of Financial Planning & Analysis

Loop is a return management platform that grows with brands.

Loop

Employee count: 201-500

Salary: 150k-200k USD

United States only

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Loop is looking for a Director of Financial Planning & Analysis to lead our FP&A team. This role is an opportunity to push the boundaries on what’s possible when a finance team makes full use of AI-tooling to transform the way we work.

The FP&A team is accountable for identifying, analyzing, and reporting on key business and financial indicators; leading a collaborative budgeting and forecasting process; advising senior leaders on the financial implications of strategic and operational activities; providing key data insights and metrics to business partners across the organization; and identifying trends and areas for business improvement.

We've laid out the experience we think is important to set you up for success in this role. We'll be looking for you to have examples of when you've tackled these challenges throughout your career. But we also appreciate that different humans will solve problems in different ways, so we don't expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the United States.

What You'll Do:

  • Lead and grow the FP&A team, mentoring team members while transforming processes and analytics for Loop's next growth phase.

  • Act as a driving force for the value of AI-driven tooling and processes, pushing the FP&A team and showing others across the organization what’s possible with tools like Claude Cowork, Replit/Lovable, Drivetrain, and more.

  • Build the next generation of financial metrics and reporting that considers hybrid human/agent workforce planning (e.g., token usage, fractional intelligence).

  • Own the annual planning and monthly rolling forecast processes, partnering with department leaders to build and stay ahead of bottom-up planning.

  • Develop and maintain financial models to evaluate business performance, unit economics, and investment decisions.

  • Create board and investor materials that clearly communicate Loop's financial story and growth trajectory.

  • Partner with Revenue Operations to analyze sales efficiency, GTM metrics, and customer acquisition economics.

  • Lead monthly business reviews with department leaders and senior leadership, providing insights on overall company financial results, variances, and opportunities.

  • Evaluate potential M&A opportunities and other strategic investments.

  • Partner with Accounting to ensure alignment between actual results and forward-looking plans.

About You:

  • 8+ years of experience in FP&A or corporate finance, preferably in a fast-paced, B2B SaaS environment.

  • You've directly managed others in FP&A and can speak to how you've made an impact on their careers.

  • You use AI-tooling as an amplifier for your high agency and judgment, not as a way to offload the need to deeply understand your business.

  • You’ve previously made your mark as a detail-oriented and scrappy financial modeler. You have a favorite financial model you’ve built that has impacted the business in a profound way.

  • You have expertise in SaaS metrics, the levers to improve unit economics, and the dynamics of constant change in a growth-stage company.

  • You are an exceptional written and verbal communicator, comfortable interacting both internally (others in the finance team, business partners, executives) and externally (investors, board members, etc.).

  • You're a highly collaborative partner who uses data and analytics to influence decision-making.

  • You're a dynamic leader who has created exceptional partnerships across the business and can coach your team to do the same.

  • You can seamlessly transition from the big picture to the small details, combining strategic thinking with analytical rigor.

  • You have an attitude that truly nothing is "not your job." You feel excited by the need to act like an owner.

  • You have a history of making your role better than you found it through continuous improvement.

Loop Story
Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.
We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.
Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.
Learn more about us here: https://loopreturns.com/careers.
You can review our privacy notice here.

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 150k-200k USD

Experience

8 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About Loop

Learn more about Loop and their company culture.

View company profile

Loop is a return management platform that grows with brands. And makes returns stress-free for you and your shoppers. We built Loop to fix returns so you can focus on growing your business and making the cool stuff people like us love to shop for–again and again.

In a perfect world, returns wouldn’t exist

Commerce should be a complete loop, but it often breaks because shoppers don’t always order the right versions of the products they’ll love. The experience you create at the point of return shapes not just each shopper’s future with you, but your destiny as a brand.

That’s where we come in.

Returns happen, but we make them work for you

With Loop, your shoppers fall in love with your products easily, even when they’re making a return—and come back to shop with you again and again.

What we value

  • Be A Human First: The world anticipates workers, but we show up as humans. We check in on the wellbeing of others and take care of ourselves, so we can all show up to Loop as our best selves.

  • Clear Is Kind: We’re kindest when we’re transparent and honest with others to help them succeed. We ask clarifying questions and seek to understand instead of being understood.

  • Go Get Results: We don’t wait. We each take personal responsibility to drive action. We move quickly, but we don’t hurry. We pursue constant improvement—so when we know better, we do better.

  • Land The Plane: We hold ourselves accountable to our own results and behaviors. We push to make decisions, and then move on them when they’re made. We finish what we start.

  • Make Merchants Successful: We exist to make our merchants more successful, and we’re obsessed with that challenge. We impact real problems and prove real value by being experts in our industry.

Employee benefits

Learn about the employee benefits and perks provided at Loop.

View benefits

Equity benefits

Every employee gets equity, so you are rewarded for your best work.

Paid Parental Leave

Loop supports new parents with paid parental leave, ensuring they have the time they need with their new family members.

Flexible paid time off

Loop promotes work-life balance with flexible paid time off, allowing employees to manage their work and personal life effectively.

Competitive Salary & 401k

Loop offers competitive pay and a 401k program to help employees start saving for the future, contributing to their financial wellness.

View Loop's employee benefits
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Loop

Company size

201-500 employees

Founded in

2016

Chief executive officer

Jonathan Poma

Employees live in

View company profile

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