EMEA Implementation Partner Manager

About the Role

As the EMEA Implementation Partner Manager you will be the linchpin of LogicGate’s channel-first strategy in the region. This is a dedicated technical and operational role designed to manage our existing certified implementation partners and lead the expansion of our ecosystem by onboarding new strategic partners in the region.

You will serve as the main technical point of contact for the EMEA partner ecosystem, ensuring they possess the same level of Risk Cloud expertise as our internal teams. You will bridge the gap between LogicGate’s internal standards and partner delivery, owning everything from onboarding and enablement to Quality Assurance (QA) and capacity planning.

What You’ll Do

Partner Onboarding Enablement

• Own the Onboarding Lifecycle: Drive the end-to-end onboarding process for new implementation partners. This includes managing Onboarding Request Forms, provisioning Sandbox and Demo environments, and facilitating Partner Success Kickoff meetings.
• Technical Enablement: Lead training sessions to ensure partner consultants achieve appropriate enablement around our product and implementation processes. Manage shadow implementations and provide ongoing SME support to ensure partners are fully enabled to scope and deliver Risk Cloud solutions.
• Tooling Access: Ensure partners have seamless access to key internal tools to remove friction from their sales and delivery cycles.

Operational Management Delivery Assurance

• Quality Assurance (QA): Act as the primary technical reviewer for partner-led projects. You will review Statements of Work (SOWs) and project plans to ensure assets are complete and meet LogicGate’s standards before delivery.
• Project Governance: Host recurring update calls with key partners to track progress, monitor project health, hold our partners accountable, and handle escalations.
• Capacity Financial Planning: Manage capacity planning to align partner resources with the regional forecast. Oversee outsourcing finances and legal requirements associated with partner engagements.
• Lifecycle Management: Assist our partners in the critical handoff from Implementation Services (IS) to Customer Success (CS), ensuring a smooth transition for the customer.

Strategic Growth Support

• Ecosystem Expansion: Support the Channel Director by providing SME knowledge during discussions with prospective partners.
• Program Development: Collaborate with the global Partner Success team to innovate and scale our partner model, helping refine playbooks for Partner engagements.

What We’re Looking For

• Experience: 3-5+ years of experience in Professional Services, Implementation, or Partner Success within a SaaS or GRC environment. Experience working with or within a channel ecosystem is highly preferred.
• Technical Expertise: Deep understanding of GRC platforms (Risk Cloud experience is a plus). You should be comfortable reviewing technical configurations, data models, and workflows.
• Project Management: Strong organizational skills with the ability to manage multiple workstreams, review SOWs, and track project financials.
• Communication: Excellent presentation and communication skills. You will be the face of LogicGate technical excellence to our partners, capable of delivering training and handling sensitive escalations.
• Autonomy: Ability to work independently in the EMEA time zone while maintaining alignment with US-based leadership and support teams.

Why Join LogicGate?

• Impact: You will directly influence the success of our "Channel First" plan in EMEA, playing a critical role in scaling our revenue and delivery capacity.
• Culture: Join a team that values transparency, collaboration, and innovation.
• Growth: Opportunity to define the standard for Partner Success in the region and grow with the expanding EMEA team.

LogicGate’s Hybrid Workplace

Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous Paid Holiday, 9 Annual Bank Holidays, Summer Fridays, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program.

Our Culture

At LogicGate, our culture and employee experience are grounded in our core values of Be as One, Do the Right Thing, Embrace Curiosity, Own It, Empower Customers, and Raise the Bar, which guide how we show up - for each other, our customers, and all we interact with.

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.

We encourage everyone to join one of our Employee Resource Groups (AAPI @ LogicGate, Pride at LogicGate, and Women in LogicGate) to participate in and contribute to conversations that foster an inclusive culture.

LogicGate also believes strongly in giving back to the communities in which we live and work. To enable our teams to give back, we offer paid volunteer hours and company-wide charitable activities supporting a variety of organizations and causes.

We are proud to have been recognized as a top workplace by Built In, Crain’s Chicago Business, the Chicago Tribune, and more. Visit our website to learn about our latest recognition.

Learn more about our culture here.

Excited about LogicGate but not familiar with GRC?

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law.
• The GRC market is rapidly expanding with continuous growth opportunities. The current market size was valued at $50.5 billion in 2024 and is projected to reach $104.5 billion by 2031.