Quality Manager - AI Data Solutions

LILT in the News

• List #52 in The Software Report’s Top 100 Software Companies!

• LILT makes it onto the Inc. 5000 List.

• AI Day Spring 2025 Webinar "Revolutionizing Content with AI Agents."

• LILT's co-founder John Denero, and employees Joern Wuebker and Thomas Zenkel, were approved for U.S. Patent for their neural word alignment process, significantly advances machine translation by preserving formatting accuracy.

• Check out all our news on our website.

About LILT

LILT was founded by Spence and John, who met at Google working on Google Translate and saw the need for better AI-powered translation in the enterprise. Since 2015, LILT has focused on building cutting-edge language technology, investing early in Large Language Models to improve translation quality and meet the demands of global organizations.

Today, LILT’s Contextual AI Engine, Connector APIs, and Human Adaptive Feedback deliver accurate, nuanced translation across text, video, and speech in 100+ languages. Integrated with 100+ business systems, LILT helps enterprises scale global growth and deliver seamless multilingual experiences. We are trusted byIntel Corporation,Canva, theUnited States Department of Defense, theUnited States Air Force,ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors includingIntel Capital,Sequoia Capital, andRedpoint.

What you’ll do

The Quality Manager - AI Data Solutions will implement and maintain quality management methodologies across the global Production organization at Lilt. In this role, you will be responsible for the quality management initiatives for various AI data services. This role will provide crucial support, tools, and knowledge to ensure quality measures scale in line with company growth and business goals.

This role will work remotely on a contract basis

Key responsibilities include:

• Processes, tracks and sends quality feedback, including revision reports, and customer feedback to AI data experts, linguists and language leads.

• Collects feedback and responses from the AI data experts and accurately documents within the required systems.

• Cross checks project instructions, as well as other reference materials provided for the work.

• Coordinates Quality Assessments and third party audits to independently evaluate project quality in accordance with the quality strategy, guided by the Production Strategists or Quality Lead

• Monitors and updates data related to error rates/language quality scores as part of the feedback and arbitration process.

• Executes Quality tasks as delegated by the Quality or Production strategist in relation to Quality Management, Asset Management or Resource Management Production SKUs.

• Communicates with AI data experts and language leads to confirm feedback status, any risks/issues impacting ability to deliver on time.

• Escalates Production risks/blockers in the appropriate manner to their Manager as soon as they arise

• In collaboration with the Production Strategist and Quality Lead, contributes to post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

• Oversee teams of Language Leads, ensuring they are effectively fulfilling their responsibilities, managing performance in collaboration with the Talent Management team.

• Manages production escalations from assigned set of accounts from a quality perspective, drives quality investigations (RCA and CAPA) to completion and works with Quality Lead to identify patterns and trends in order to drive quality improvement.

• Under the supervision and guidance of Quality Lead, develops customer facing quality reports as necessary based on account assignments

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.