United States onlyPay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Product Designer - UX Product Design Team - Claims Adjuster Experience
Come join the Experience & Strategy organization within USRM!
Experience & Strategy is here to lead the USRM organization around transforming digital connection opportunities into extraordinary experiences that position our company to win big with our customers, agents, reps, and prospects. We build products and experiences, keeping prices low for customers, reinvesting in market-leading growth, and becoming an admired, first-quoted carrier.
**This position may have in-office requirements depending on the candidate's location. **
About the Role:
We’re looking for a Product Designer to join our UX Product Design team working on the modernization of our claims adjuster experience focused on servicing customer claims.
You will focus on creating best-in-class digital tools for power users, aimed at improving claims adjuster efficiency, improving employee satisfaction, reducing service expenses and technology costs.
Under general direction, you will create user-centered design solutions that feature ease of use, employ best-in-class interaction design, and optimize the user experience. You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with content designers and researchers. In this role you will work with business, engineering, and product owners to understand the business vision, objectives, and transformation plans to help identify opportunities for competitive advantage.
Ideal candidates will have an online portfolio with examples of UX work and/or case studies coupled with insurance claims experience.
You could be a great fit for this role if you are:
- A Visual Craftsperson: You will create conceptual sketches to communicate design ideas as well as detailed design specifications for the finished product. You will ensure brand and design system standards are appropriately integrated into all final designs to deliver a consistent experience.
- An Experience Innovator: You will work throughout all phases of the design process such as conceptual design, storyboards, persona/scenario development, user task/interaction flow diagrams, information hierarchy, wireframes and prototypes.
- A Customer Advocate: You will help identify user research needs and participate in immersive user research, concept testing, and usability testing.?You will continuously seek and integrate user feedback and test results to optimize solutions.
- A Natural Collaborator: You will work with multiple functions, including product owners and developers throughout the product lifecycle, seeking frequent feedback and integrating multiple considerations into your work.
Qualifications
- As typically acquired through a Bachelor`s degree or equivalent experience and 5+ years of experience in a related field:Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup
- Familiarity with the following core disciplines, with demonstrated proficiency in at least two: visual design, UX design, prototyping, front-end development, user research and/or experiment design
- Exceptional written and oral communication skills
- Ability to present projects and status reports to team leadership
- Strong organization and analytic thinking skills, with ability to translate content into user scenarios, flows and diagrams
- Proven track record of collaborating effectively with cross-functional teams
About Us
As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/BenefitsLiberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.Fair Chance Notices
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