Philippines onlyAs a Team Leader, you will play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication. You will drive initiatives, identify best practices, and leverage data to ensure exceptional outcomes and outstanding results for the team and the company.
Your responsibilities include:
- ensuring that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
- supervising day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
- reviewing the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
- driving efforts to create the best possible customer experience while driving sales growth
- coaching team members and providing feedback as needed
- analyzing performance data and looking for ways to continually optimize and improve
- implementing continuous improvement initiatives and monitoring their results
- leading team events, including weekly planning and review, as well as ad hoc meetings
- working with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
- reporting on team progress, identifying areas for optimization and improvement
- participating in recruiting and relevant HR activities (performance review, giving performance callouts, and others)
Requirements
- at least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
- proven track record of achieving and exceeding sales targets and improving team performance
- familiarity with appointment setting and sales software (Salesforce experience is a plus)
- advanced skills in MS Excel
- with excellent communication and interpersonal skills
- with solid coaching and training skills
- willingness to go the extra mile to achieve desired outcomes
- ability to motivate and inspire team members
- a bachelor's degree in any relevant field
As an agile company, we’d love to work with individuals who are:
- proactive, adaptable, and flexible
- highly professional and collaborative
- committed to continuous improvements and willing to experiment with new approaches and techniques to work processes
Switzerland only