Event Operations Manager

WHO WE ARE:

Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.

We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.

Leap Event Technology is recognized and certified as a Top Workplace and Great Place to Work Canada.

We are looking for a seasoned event professional with a passion for live entertainment to join our growing Event Operations department.

Our Event Operations team manages the preparation and deployment of all Leap Event Technology products on site at live events across the world. As an Event Operations Manager you will work across multiple departments to ensure that our clients are set up for success at the final stage of every project, and you’ll be responsible for executing the successful roll out of our technology on the ground at events. If you love to work live events, have a passion for organization, and thrive in a fast paced environment come join our Event Ops team.

Sounds interesting? Let’s talk.

AS AN EVENT OPERATIONS MANAGER, YOU WILL:

• Manage a portfolio of events and execute on site deployments for Leap Event Technology (approx. 25 events per year)

• Work independently and creatively to deliver exceptional client service

• Be proficient with the hardware and software applications that Leap Event Technology uses to execute live events. Maintain an expert level proficiency in at least three (3) products. Understand product integrations

• Create and manage budgets for each event you manage; ensure costs are projected correctly and exceptions are properly noted

• Provide escalation support to Client Support team for clients requiring assistance with event operations software and hardware

• Perform remote system support and upgrade procedures

• Perform system QA and testing

• Publish and maintain system technical documentation

• Travel in support of your team’s events and ensure that on site operations meet Leap Event Technology’s high standards

• Represent Leap Event Technology and all LT products when on site

• Engage with Product to participate in development and QA testing for on-site applications

• Collaborate with Account Managers, Implementation Managers, and Client Support to create operations plans, including events where we don’t have staff on site

• Manage a team of contractors through full event cycle, both remotely and onsite

• Stay up to date on new event technology, and ensure Leap Event Technology is constantly evolving our hardware to stay ahead of industry standards

• Work in cross-department environments to guarantee that software development aligns with the on-site goals of our operations team

• Be willing and able to travel to support events during busy parts of the year, including weekends and some holidays

• Support operations team initiatives (in-office) as requested

• Travel 70%+ of the year

WORKING CONDITIONS:

• Hybrid role

• Must be available and willing to travel 60-75% of the year

• Must be able to lift 100lbs, work outdoors, and should expect instances of long hours to occur regularly

• Must be available to frequently work and travel weekends and some holidays

• Passport required

• Ability to enter Canada and the UK required

BENEFITS:

We offer

• Medical, Dental, Vision, and Voluntary benefits

• Generous PTO

• Paid parental leave (following 12 months of continuous employment)

• 401K Match

• $200 event reimbursement

• Udemy Business, a world-class learning and development platform

LEARN MORE:

https://leapevent.tech/

ADDITIONAL INFORMATION:

Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.

*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Requirements

EXPERIENCE & SKILLS:

• H.S. diploma or equivalent required, Bachelor’s degree preferred

• 1-3 years of experience in event production, or live event planning required

• Familiarity and comfortable reading and understanding contracts

• Strong technical and IT skills

  • 2 years of experience with on site or remote client technical support required

  • 2 years of experience with IP networking and protocol support preferred

• Experience with Adobe Illustrator and Microsoft Excel preferred

• Strong operations skills, including troubleshooting, and support of on-site hardware and networking installations

• Solid understanding of how to navigate both Android and iOS products

• Highly organized and detail oriented, able to foresee operational issues before they occur

• Strong professional communication skills, ability to confidently interact with clients and professionals of all backgrounds

• Ability to self-start and complete tasks independently

• Must be able to lift 100lbs, work outdoors, and should expect instances of long hours to occur regularly

• Be an expert at traveling and working from unique environments while on the go

• Possess a passion for creating live event experiences with an eye for improving the customer experience

• Passport required