krisenchat

krisenchat is revolutionizing psychosocial support for young people through its innovative digital platform. Founded in May 2020 in response to the heightened need for mental health services during the COVID-19 pandemic, krisenchat leverages technology to provide immediate, free, and confidential crisis counseling via chat. This groundbreaking approach ensures that children, adolescents, and young adults up to the age of 25 can access professional help 24/7, directly through familiar channels like WhatsApp, SMS, and Telegram. The core of krisenchat's innovation lies in its low-threshold access, removing common barriers such as cost, stigma, and appointment scheduling that often prevent young individuals from seeking help. Their proprietary chat platform is continuously upgraded to ensure the best possible advisory experience, demonstrating a commitment to technological advancement in mental healthcare.

The organization's technological infrastructure is supported by a dedicated tech team and partnerships with companies like Twilio Germany GmbH and DigitalOcean LLC, ensuring a secure and reliable service. Krisenchat's impact is significant, having conducted over 120,000 counseling sessions since its inception, supported by a network of over 450 active volunteer counselors and a core team of over 120 employees, including psychologists, psychotherapists, and data analysts. Beyond direct counseling, krisenchat utilizes social media platforms like Instagram, TikTok, and YouTube to reach millions, providing psychoeducational content and destigmatizing mental health issues. This dual approach of direct intervention and broad public education showcases their innovative strategy to address the youth mental health crisis comprehensively. Their commitment extends to research and evaluation, partnering with institutions like the University of Leipzig and the German Federal Ministry of Health to assess and improve the effectiveness of their services, including specialized support for Ukrainian youth affected by conflict.