KodifKO

Business Development Representative - Onsite (SF)

Kodif is an AI-powered customer support automation platform designed to help businesses enhance customer experiences by automating resolutions and empowering agents with intelligent tools. [1, 4] The company focuses on personalization and transforming customer support into a revenue and business intelligence source. [5, 20]

Kodif

Employee count: 11-50

Salary: 95k-95k USD

United States only

Location: San Francisco, Bay Area (4 Days In Office)

Type: Full Time

Department: Sales

Compensation: $85 - $95k OTE

About Kodif

Kodif is a venture-backed AI startup helping leading eCommerce brands like Dollar Shave Club, Liquid I.V. (Unilever), and NomNom (Mars) transform customer support from a cost center into a growth driver. Our action-first AI platform enables CX teams to build intelligent automation across any digital channel—reducing ticket volume, improving resolution speed and accuracy, and unlocking new revenue and retention opportunities through personalized customer journeys.

Kodif's modular framework includes:

  • AI Agents that take real action

  • AI Analysts that learn and adapt

  • AI Managers that surface trends and optimize workflows

Weʼre backed by top funds including Village Global (backed by Jeff Bezos, Bill Gates, and Reid Hoffman) and Bling Capital, and we have repeat founders with backgrounds at Uber, Stanford GSB, and Plug & Play.

Position Overview

We’re hiring a Business Development Representative (BDR) to join our founding GTM team and help drive pipeline through smart, signal-based outbound. You’ll work closely with Sales, Marketing, RevOps, and our Founders to operationalize intent data, ecosystem signals, and CX trends—crafting relevant outreach that resonates with eCommerce and DTC brands.

You’re a sharp communicator, curious about buyer behavior, and energized by connecting problems to real solutions. You’ll help build the outbound engine that fuels our next stage of growth—and shape how we engage the modern enterprise buyer.

Responsibilities

  • Own top-of-funnel outbound to high-potential eCommerce and subscription brands within our ICP

  • Leverage intent signals, tech stack triggers, funding data, and partner activity to build prioritized outreach workflows

  • Craft personalized outbound across email, LinkedIn, and phone that aligns with each buyer’s context and pain points

  • Collaborate with Marketing and RevOps on signal tracking, and account prioritization

  • Partner with AEs and Field Marketing to drive RSVPs to executive dinners and engagements

  • Partner with AEs to run multithreaded outbound sequences that reflect the complexity of enterprise buying groups

  • Stay on top of CX trends, eCommerce shifts, and AI innovation to keep your outreach relevant

  • Track activities in HubSpot and provide real-time feedback on what’s resonating in the market

  • Contribute to outbound playbook development as we scale and refine our GTM motion

Why Join Kodif

  • Modern AI platform: Kodif’s action-first AI resolves real issues, not just deflects tickets

  • Pipeline meets precision: Work in a modern outbound org built around intent, ICP alignment, and ecosystem intelligence

  • Strategic exposure: You’ll partner directly with AEs, Marketing, and Partnerships—no siloed cold calling here

  • Early team, high growth: Help build the foundation of Kodif’s sales development strategy as we scale through Series A

Qualifications

  • 1+ year of experience in a BDR, SDR, or outbound sales role (or adjacent function with outbound responsibilities)

  • Familiarity with intent data tools and sales tech (e.g., RB2B, 6sense, Apollo, Clay, Hubspot)

  • Strong written communicator who can personalize quickly and speak to business value

  • Naturally curious—you enjoy digging into a prospect’s business, tech stack, and pain points

  • Organized and coachable; able to thrive in a fast-paced, evolving GTM environment

  • Bonus: experience selling to CX, Digital, or Ops leaders at eCommerce brands

What We Offer

  • Competitive salary, variable bonus, and equity at a fast-growing AI startup

  • Health, dental, and vision insurance

  • Clear paths to AE or GTM roles

  • A modern fast-paced sales environment: signal-based outbound and cross-functional GTM collaboration

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 95k-95k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Kodif

Learn more about Kodif and their company culture.

View company profile

At Kodif, we are driven by the belief that the true value of AI in customer experience (CX) extends beyond mere automation; it's about deep personalization and understanding. We are AI-obsessed, but we are absolutely customer-crazy. Our mission is to empower companies to create extraordinary experiences for their own customers by listening, learning, and adapting. We see every customer interaction as an opportunity, recognizing that every second, every moment, and every challenge is unique and counts towards building loyalty.

Our journey began with a clear vision, stemming from co-founder Norm Usenkanov's experience as a lead engineer on Uber's Customer Obsession team. There, he was instrumental in building the platform that powers support for Uber, UberEats, and UberFreight, arming teams with powerful automations to assist customers at scale. This foundation in creating impactful CX solutions is complemented by co-founder Chyngyz Dzhumanazarov's entrepreneurial success and Stanford GSB background, and Mike Zayonc's extensive experience in consumer companies and venture capital, where he gained firsthand insights into the CX challenges faced by major corporations. This combined expertise has culminated in a powerful AI customer support platform designed for mid-market and enterprise companies. We are committed to helping businesses go the extra mile for their customers, effortlessly. Our culture is one of innovation and customer-centricity, where we strive to alleviate headaches, not create new ones, by providing solutions like expert consultation, white-glove implementation service, and comprehensive maintenance. We believe in transforming customer support from a necessary cost center into a strategic asset and a source of business intelligence.

Kodif's approach is to build explainable interfaces, ensuring human operators can understand and monitor AI decisions, thereby transforming support agents into strategic operators who enhance AI systems. We are dedicated to staying ahead of the curve, utilizing the latest AI models to ensure our clients and their CX teams are equipped for tomorrow's needs, today. Our platform is designed to be as dynamic as our clients' customers and agents, combining agent AI with rule-based workflows. We work in tandem with hundreds of customer service platforms, enabling seamless ticket resolution across various channels. Security and compliance are paramount, with Kodif being SOC 2 certified and HIPAA compliant, adhering to the strictest standards to keep customer data safe. [9, 34] Ultimately, Kodif is here to help businesses harness the power of AI to create exceptional experiences that drive satisfaction, loyalty, and growth.

Tech stack

Learn about the tools and technologies that Kodif uses to build, market, and sell its products.

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Kodif employees can create an account to update this tech stack.

Employee benefits

Learn about the employee benefits and perks provided at Kodif.

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Team offsites

Company-organized team offsites.

Competitive salary

Offers a competitive salary package.

Equity

Opportunity for equity in a high-growth AI startup.

Health, dental, and vision insurance

Comprehensive health, dental, and vision insurance coverage.

View Kodif's employee benefits
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Kodif

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Kodif hiring Business Development Representative - Onsite (SF) • Remote (Work from Home) | Himalayas