We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations.
Requirements
- 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)
- Strong working knowledge of JavaScript, HTML, CSS, and APIs
- Comfortable using Postman or similar tools to troubleshoot API behavior
- Experience administering or supporting SaaS platforms like Zendesk, Salesforce, or comparable
- Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems
Benefits
- Competitive salary
