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KetchKE

Customer Experience Manager - UK/EMEA

Ketch is a data permissioning platform designed to help businesses manage consent and privacy more effectively, ensuring responsible data stewardship and compliance.

Ketch

Employee count: 51-200

United Kingdom only

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Ketch is seeking a Customer Experience Manager for the UK/EU region to own the end-to-end customer experience, handle technical onboarding and support, and develop customer relationships.

Requirements

  • At least 5 years' experience in customer success, professional services, support engineering, solutions consulting or a related customer-facing technical role at a cloud/SaaS company
  • Prior experience building out customer functions/operations or working in early-stage customer environments is highly desirable
  • Willingness to work flexible hours, including late/evening overlap, to collaborate with US teams is essential
  • Legally authorized to work in the UK

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Ketch

Learn more about Ketch and their company culture.

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Ketch, a pioneering company in the data permissioning space, was established in 2020 in San Francisco with a mission to empower businesses to be responsible stewards of consumer data. What began with a vision to address privacy concerns has transformed into a robust consent management platform that integrates seamlessly into organizational workflows, enabling companies to comply with ever-changing data privacy laws and regulations globally.

With sophisticated privacy compliance tools, Ketch offers functionalities such as automating data subject requests, managing consumer privacy preferences, and providing real-time insights into data use and compliance efforts. By leveraging Ketch's platform, businesses can enhance operational efficiency by automating cumbersome manual processes, realizing up to an 80% improvement. The impact of Ketch's solutions is profound; companies have reported a 12x return on investment when switching from first-generation privacy management solutions to Ketch.

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Ketch

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