Customer Support Representative

Join Keep as a Customer Support Representative and play a key role in delivering thoughtful, high-quality support in a fintech environment where accuracy, judgment, and clear communication matter. This is an entry-level role designed for someone with strong fundamentals and sound judgment.

Requirements

• At least 1–2 years of experience in customer support or a similar customer-facing role
• Comfortable working in an environment where products and processes evolve over time
• Ability to communicate clearly and confidently, both in writing and on calls
• Detail-oriented and thoughtful, especially when working with financial information that directly impacts customers
• Open to learning and feedback, and willing to refine approach over time

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance