Senior Software Engineer, Account Operations

About Us

Founded in Irvine, California, in 2010, Kajabi is a leading all-in-one platform for knowledge entrepreneurs to build, market, and sell educational content. With Kajabi’s robust product features, users have a single ecosystem in which they can publish, market, and sell online courses, membership sites, communities, and other digital products. Tens of thousands of entrepreneurs rely on Kajabi to build and manage their online businesses, and the company has helped these entrepreneurs generate over $2 billion in sales from nearly 50 million customers to date. Learn more at www.kajabi.com.

Senior Software Engineer, Account Operations

Kajabi is looking for an experienced software engineer to help support and build features that help our customers secure and manage their accounts. The ideal candidate will be able to use their deep engineering expertise to make changes on our Ruby backend and React/Javascript frontend; and experience in building authentication, authorization and account management features in a large SASS product. This role will work closely with our product and infosec leaders to deliver account management features and reduce risk for our customers according to our product principles - think big, start small, ship to learn, give our customers superpowers.

The Impact you will make

• Advocate for delivering solutions to their intended scale so that systems do not repeat the same mistakes of the past. Offer clear pathways for improvements. Ensure the team is executing on practices that reliably produce good decisions.
• Deliver and act as the primary author of the team’s runbooks and operational excellence practices.
• Execute post-incident investigations that are necessary for leveling up their teams’ practices.
• Implement metrics and dashboards that are needed to provide high-resolution observability of their systems
• Engage in in-depth discussions with the Product team to develop tradeoffs that guide decisions about system complexity vs. customer impact
• Understand our users via data and customer research, adding logging and building reports as needed.
• Identify opportunities for improving Kajabi based on data, research, and your own insight and creativity.
• Build out new flows, interfaces and features as needed to support a better site experience both inside and outside a monolithic application.
• Create reusable and maintainable systems and abstractions.
• Write clean, simple, well-tested code that is easy to understand and maintain.
• Review code written by other developers both in and outside of your team.
• Provide technical leadership, feedback and mentorship to mid-level and junior developers.

Attributes for Success

• You’re a software engineer who cares deeply about driving business impact via improving user experience.
• You take a thoughtful approach to decision making; knowing when to move fast and when to do things right.
• You want to work in growth at a company that is serious about data and experimentation.
• You have a results-oriented approach, with an inherent ability to solve complex problems and deliver a high-quality product.
• You feel confident architecting features without needing as much software design help, but rather take the time to ask questions about behavior and business results.
• You have strong experience working with our stack and like front-end development: React, Javascript, Ruby / Rails, Postgres (and Sidekiq, Redis, Memcached) through Github.
• You are a believer in automated testing, TDD, BDD, CI/CD, and keeping our platform operationally excellent.
• You've shipped, operated, scaled, and supported applications in a SaaS environment.
• You have some experience providing technical leadership in small teams.
• You have the ability to get yourself unstuck most of the time.
• You have deployment and operational experience on platforms like Heroku or AWS.
• You have experience mentoring or teaching other developers.

Why Kajabi?

1. Build and support software that makes the world a little bit better by empowering thousands of people to help millions of people get a little bit better at... just about everything: We've built a product that people from all walks of life are using to teach just about anything you can imagine, from personal development, to personal finance and investing, to software development, to yoga, or floral arrangement and everything in between and beyond. Whatever your interests, there are likely at least a few customers who are sharing that kind of knowledge with the world, using Kajabi. If you care about teaching, sharing, and helping others, consider your work at Kajabi a force multiplier that will touch the lives of millions of people. You'll learn a thing or two about what it takes to create, market, and sell digital products. You might even be inspired to make a course of your own—we'd love that!
2. Work with an incredible group of human beings:"It's the people." That's what everyone seems to say when asked what they like most about working at Kajabi. It's what candidates say when they come and visit the office and meet the team for the first time. We spend a major portion of our lives at work, so above all we try to be good humans, to each other and to our customers.
3. Work within a collaborative and high performing cross-functional product team: We've divided responsibility for our app across several cross-functional teams consisting of about 7 to 10 people including a product designer, QA, UX developer, and a few full-stack or backend developers.
4. Join us as we enter into a new season of growth: We've been bootstrapped, profitable, and proud since day one. We launched in 2010 with an incredibly successful product. In 2016, we launched the third ground-up rebuild of our core product, one that we plan to shape and grow for many years to come. We have a stable and mature application with thousands of customers that count on us to continuously improve and support each and every feature. We've been able to build a large and successful app with a tiny team, but in this new season, we've divided up our application into more focused areas of responsibility.

Kajabi Team Benefits Package

• Fully paid health insurance and dental insurance for self and family.
• Fitness Incentives Package
• Company 401K, 100% match up-to 6% of employee contributions
• Company Funded Headspace Account
• Company Funded Audible Account
• Funded HSA account
• Casual Dress

How To Apply

Sound like a good fit for you? Click apply, below!

• Links - Send along any links that best showcase your experience, i.e. your portfolio, LinkedIn, blog posts, other writing samples, etc.
• Cover Letter - Please provide a cover letter that aligns directly to this role. Introduce yourself as a part of our team and tell us why you’re interested in Kajabi! Show us how you could make an impact in Kajabi’s future as well as how Kajabi can influence yours. Feel free to get creative! We are committed to providing our undivided attention to you!

Kajabi LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, veteran status, or any other basis protected by applicable law.