Customer Support Officer

Kaizen, a leading real estate development and management company based in Dubai, is seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer. At Kaizen, we value our customers and strive to provide them with exceptional service and support throughout their entire experience with us.

Responsibilities

• Respond promptly and professionally to customer inquiries and complaints via phone, and email.
• Provide accurate information about our properties, amenities, and leasing options.
• Assist customers in navigating our online platforms and resolving any technical issues they may encounter.
• Coordinate with other departments to ensure timely resolution of customer issues and requests.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions.
• Collaborate with the marketing team to develop and implement customer engagement initiatives.
• Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers.
• Conduct customer satisfaction surveys and utilize feedback to improve our service delivery.
• Assist with administrative tasks as needed.

Requirements

• Bachelor's degree in any related field
• Proven experience in customer support or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work well under pressure.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to empathize with customers and provide solutions in a professional and courteous manner.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Ability to work both independently and collaboratively in a team environment.