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Johnson ControlsJC

Techical Support III

Johnson Controls is a global leader in smart building technology, ensuring sustainable and efficient environments.

Johnson Controls

Employee count: 5000+

India only

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We are seeking a detail-oriented and customer-focused Technical Support Specialist to join our support team.

Requirements

  • Provide technical and application support via phone and email in a professional and timely manner
  • Understand the reported issue and ensure an accurate resolution is provided to the customers, backed with complete documentation
  • Guide customers through step-by-step solutions and escalate unresolved issues to Level 2 support, if necessary
  • Contributes to SOPs, new procedures and updates as needed
  • Adherence to specific day-to-day work instructions: case management in Salesforce, reporting, meeting the SLA’s and FCR (First Call Resolution) targets specified by the in-line Manager

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Johnson Controls

Learn more about Johnson Controls and their company culture.

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Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we've made buildings better. The company focuses on improving the quality of our environment through technology and innovation. We are committed to helping customers achieve their sustainability goals while also ensuring the safety and wellbeing of their buildings. Johnson Controls operates globally, supporting a diverse range of industries, including healthcare, education, data centers, airport operations, and more, which demonstrates our wide-reaching impact.

Backed by a team of more than 100,000 employees across 150 countries, our expansive portfolio of solutions includes building technology, software, and services. We have an unwavering commitment to innovation and excellence which is evident in our comprehensive suite of technologies, particularly our OpenBlue digital offerings. This positions us at the forefront of the green building revolution focusing on energy efficiency and reducing carbon footprints. Our legacy of invention began with Warren Johnson's creation of the thermostat in 1885 and continues to evolve. Johnson Controls remains dedicated to reimagining the performance of our built environment to serve people, places, and the planet.

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Johnson Controls

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