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Technical Support Engineer

Adobe Inc. is a global leader in digital media and marketing solutions, renowned for its creative software products like Photoshop and Illustrator.

Adobe

Employee count: 1001-5000

India only

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Deliver high-quality end-to-end technical support to internal and external customers, driving timely issue resolution, improving customer satisfaction, and reducing overall resolution time. Partner with cross-functional teams to enhance product quality and customer experience.

Requirements

  • Build and manage strong stakeholder relationships
  • Take full ownership of customer issues
  • Apply diagnostic and problem-solving skills
  • Escalate complex or high-impact issues
  • Analyze product issue trends
  • Support engineering engagement
  • Contribute to knowledge base documentation
  • Continuously develop technical expertise

Benefits

  • Paid Time Off
  • Health Insurance
  • 401k Matching
  • Stock Options
  • Paid Holidays
  • Flexible Work Arrangements

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

India +/- 0 hours

About Adobe

Learn more about Adobe and their company culture.

View company profile

Adobe Inc., founded in December 1982, is a leading American computer software company headquartered in San Jose, California. Known for its extensive range of creative, marketing, and document management solutions, Adobe has changed the landscape of digital experiences globally. With core products like Adobe Photoshop, Illustrator, and Adobe Acrobat, the company provides tools that empower users to create and manage various types of digital content effectively. Through its Creative Cloud offering, Adobe enables users to access a powerful suite of applications tailored for graphic design, video editing, and web development, fostering creativity and enhancing productivity.

In addition to its flagship software products, Adobe has made significant strides in digital marketing and analytics, primarily through Adobe Experience Cloud, which offers businesses the tools needed to optimize customer experiences and data-driven marketing strategies. The company places a strong emphasis on innovation and has integrated artificial intelligence (AI) across its product suite under the Adobe Sensei brand. This reflects Adobe's commitment to enhancing creativity and productivity through advanced technology while ensuring that its tools remain user-friendly and accessible. As of now, Adobe employs a global workforce of more than 26,000 dedicated professionals working towards empowering creators and businesses alike to transform their digital engagements.

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Adobe

Company size

1001-5000 employees

Founded in

1982

Chief executive officer

Shantanu Narayen

Employees live in

View company profile

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