IT Operations Administrator (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Operations Administrator in United States.

In this role, you will be responsible for ensuring seamless and secure IT operations across a distributed, remote-first workforce. You will manage the lifecycle of devices, systems, and user access while delivering prompt technical support that keeps teams productive and connected. Leveraging modern IT tools and platforms, you will implement process improvements, drive automation, and maintain compliance with security standards. This role requires a proactive, solutions-oriented mindset, strong attention to detail, and the ability to thrive in a fast-paced, technology-driven environment. You will also collaborate with cross-functional teams to enhance operational efficiency and support organizational growth.

Accountabilities:

• Conduct end-to-end onboarding and offboarding processes, including device setup, software installation, and new hire orientations.
• Provide comprehensive support for macOS, Windows, and mobile devices (Apple and Android), troubleshooting technical issues efficiently.
• Manage user accounts, software access, and permissions using platforms such as Okta, Jira, and Google Workspace.
• Maintain accurate IT asset inventory and oversee hardware refresh cycles, including purchasing, provisioning, configuring, and shipping devices.
• Collaborate with Legal and Compliance teams to ensure IT operations comply with security policies and responsible use of emerging technologies.
• Identify opportunities for automation and process improvements to enhance operational efficiency.

Requirements

• Minimum of 2 years of IT experience, ideally within a SaaS or technology-focused company.
• Associate’s degree or equivalent professional experience preferred.
• Proven ability to manage IT operations in a remote-first environment, including zero-touch deployment and MDM-based device management.
• Familiarity with Atlassian tools such as Jira, Confluence, and Service Management.
• Strong technical aptitude with a willingness to adopt and champion new tools and technologies.
• Excellent attention to detail, organizational skills, and time management capabilities.
• Effective communication skills with a collaborative and solutions-oriented approach.

Benefits

• Competitive base salary range of $90,000–$120,000, depending on experience, location, and qualifications.
• Flexible remote work arrangements with support for distributed teams.
• Comprehensive health and wellness benefits, including region-specific options.
• Paid time off, 401(k) retirement account, equity awards, and paid parental leave.
• Opportunities for professional growth, skill development, and cross-functional collaboration.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to calculate a match score.
🎯 The top three candidates with the highest match scores are automatically shortlisted for the role.
🧠 When necessary, our human team performs an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, whose internal team then handles the final selection and next steps.

Thank you for your interest!