IT SaaS Ops Admin

Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.

About the Role:

As the SaaSOps Administrator for Motive, you will play a key role in managing SaaS and internally-hosted applications for IT, provide escalation support for the IT Support team, develop and administer identity management(Okta), and other SaaS service backend administrative duties. A prospective candidate should have a proven track record with troubleshooting and administering Okta, G-Suite, BetterCloud, Atlassian, Slack, GCP and other SaaS applications.

What You'll Do:

• You will work with engineers on the team to enhance, maintain, and promote a variety of internal applications, including Okta, the Atlassian suite, Google workspace and Slack.
• You will assist in assessing and selecting new technologies and integrations, including product enhancement and product upgrades.
• You will help identify and drive initiatives to increase enterprise productivity through integrations, articulation of best practices and training.
• You will document procedures, policies, and technical instructions.
• You will research, maintain, and troubleshoot application plugins/add-ons.
• You will maintain enterprise application reliability, including proactive issue mitigation.
• You will work to scale software to support dynamic teams in a fast-paced environment.
• You will work closely with the helpdesk team to identify and resolve repetitive issues.

What We're Looking For:

• 5+ years of experience in enterprise-level IT services
• 2+ years of experience working with a Cloud Identity as a Service (IdaaS) solution like Okta, BetterCloud
• 2+ years supporting SAML, SSO, and federated authentication
• Experience troubleshooting and maintaining Custom API integrations between SaaS tools
• Experience managing Google Workspace (email troubleshooting, data loss prevention, employee account issues, etc.)
• Experience executing technical projects as part of a team coordinated effort.

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.