IT Support Engineer

We’re looking for a proactive IT Support Specialist to keep Wurl’s employees productive and secure across a modern SaaS-driven technology environment. This role will own frontline IT operations—provisioning and maintaining laptops, managing user accounts across a variety of platforms, and ensuring that employee onboarding and offboarding are smooth, secure, and efficient.

You’ll work closely with our Engineering, HR, and Security teams to ensure that our systems—ranging from Apple hardware to cloud-hosted collaboration tools—run reliably and securely for all employees.

What You’ll Do:

User Support Device Management:

• Serve as the first point of contact for IT-related issues, troubleshooting macOS laptops.
• Provision, configure, and maintain company laptops using JAMF for device management and Bitdefender for endpoint protection.
• Manage inventory of IT hardware (laptops, accessories, replacements).

Identity Access Management:

• Create, modify, and disable user accounts across Okta, Google Workspace, Slack, Zoom, Atlassian Jira/Confluence, Salesforce, Snowflake, Databricks, and AWS.
• Enforce company policies for secure authentication (SSO/MFA) and access control.

• Lead IT aspects of onboarding new hires: laptop provisioning, account setup.
• Coordinate secure offboarding for departing employees: deprovisioning accounts, reclaiming and wiping devices, and revoking access.

Application SaaS Administration:

• Administer licenses for productivity and collaboration tools, e.g.:
• Google Workspace for email, calendar, docs, etc.
• Microsoft Office (Excel, Word, PowerPoint) for users requiring MS tools.
• Zoom, Slack, and Atlassian Jira/Confluence for team collaboration.
• AI tools including OpenAI, Cursor, and other managed plans.
• Work with engineering/business/data teams to provision access to other services, such as Salesforce, Snowflake, AWS, etc.
• Track IT issues using Jira
• Help maintain compliance standards and monitor endpoint and access security.

Qualifications:

• 2–4 years of IT support or systems administration experience in a SaaS-first organization.
• Proficiency with macOS Windows device setup, troubleshooting, and enterprise management with JAMF.
• Strong working knowledge of Google Workspace administration.
• Hands-on experience managing user accounts through Okta or similar SSO/MFA solutions.
• Familiarity with endpoint security software (e.g., Bitdefender).
• Experience provisioning and managing SaaS tools such as Zoom, Slack, Jira, Confluence, and Microsoft Office products.
• Understanding of basic cloud (e.g., AWS) account permissions and troubleshooting.
• Excellent problem-solving, communication, and customer service skills.

Nice-to-Have:

• Experience supporting Snowflake, Databricks, Salesforce, or other enterprise data/CRM platforms.
• Exposure to license management and reporting for SaaS applications.
• Basic scripting knowledge (e.g., Bash, Python) for automation of routine IT tasks.
• Interest in supporting secure AI-tool usage policies (e.g., OpenAI, Cursor).

What We Offer:

• Competitive Salary Equity
• Strong Medical, Dental and Vision Benefits, 100% paid by Wurl
• Remote first policy
• Flexible Time Off
• 12 US Holidays
• 401(k) Matching
• Pre-Tax Savings Plans, HSA FSA
• Ginger, Aaptiv and Headspace subscriptions for mental and physical wellness
• OneMedical subscription for 24/7 convenient medical care
• Paid Maternity and Parental Leave for all family additions
• Discounted PetPlan and easy at home access to Covid testing with empowerDX
• $1k Work From Home Stipend to set up your Office

Few companies allow you to thrive like you will at Wurl. You will have the opportunity to collaborate with the industry’s brightest minds and most innovative thinkers. You will enjoy ongoing mentorship, team collaboration and you will understand what we mean by ‘human connection”. You will be proud to say you're a part of the company revolutionizing TV.

At Wurl, we value work-life harmony and believe that family and mental health should always come first. Our team is fiercely passionate and contagiously enthusiastic about what we are building. While we are seeking those who know our industry, there is no perfect candidate and we want to encourage you to apply even if you do not meet all requirements.