Customer Support Engineer - ADMS S3 Core (DMS/OMS)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Engineer - ADMS S3 Core (DMS/OMS) in Australia.

In this role, you will provide specialized technical support for advanced distribution management systems (DMS) and outage management systems (OMS), ensuring smooth operation and high availability of critical electrical grid software. You will work closely with clients and cross-functional teams to diagnose, troubleshoot, and resolve intermediate to advanced technical issues. Your expertise in modeling electrical devices and analyzing system behavior will be central to maintaining reliability and performance. This position offers the opportunity to work in a dynamic environment, leveraging your problem-solving skills to support mission-critical energy systems and contribute to operational excellence.

Accountabilities

• Install, configure, and maintain ADMS S3 Core, DMS, and related products.
• Analyze and troubleshoot complex technical issues reported by clients, ensuring timely resolution.
• Model various electrical devices and simulate scenarios to support operational decision-making.
• Use a range of diagnostic tools and troubleshooting methods to identify and solve intermediate to advanced problems.
• Collaborate with clients, engineers, and support teams to provide technical guidance and best practices.
• Document solutions, maintain records of issues, and contribute to continuous improvement of support processes.

Requirements

• Proven experience supporting ADMS, DMS, OMS, or related electrical grid management software.
• Strong understanding of electrical systems and device modeling.
• Proficiency in troubleshooting technical issues using a variety of tools and methodologies.
• Ability to diagnose and resolve intermediate to advanced system problems efficiently.
• Excellent communication and collaboration skills to work with clients and internal teams.
• Self-motivated, proactive, and capable of working independently in a remote environment.

Benefits

Benefits

• Competitive compensation package.
• Remote work flexibility.
• Opportunity to work on mission-critical energy systems.
• Collaborative and inclusive work environment.
• Professional development and career growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!