Job Duck is seeking a driven and highly communicative Intake Specialist to join a fast-paced legal team. As a first point of contact for potential clients, you will guide them through the initial consultation process and convert leads into retained cases.
Requirements
- Meet and exceed KPIs related to conversions and call handling
- Manage and convert inbound calls into qualified cases
- Coordinate with internal legal team regarding qualified cases
- Accurately document client information in the CRM
- Serve as the first point of contact for incoming leads
- Handle high volume calls while maintaining professionalism and empathy
- Follow established intake scripts and qualification guidelines
- Maintain clear and professional communication with potential clients
- Conduct follow up calls as needed to move leads through the pipeline
Benefits
- Monthly Compensation: 1,150 to 1,220 USD
