United States onlyFor ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.
As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!
Job Description:
We are seeking a proactive and detail-oriented Client Services Support to join us and serve as the first point of contact for individuals seeking legal support. In this role, you will guide potential clients through their initial interactions, ensuring they feel heard, informed, and supported from the very first call. You will play a key role in managing client inquiries, coordinating consultations, and maintaining an organized intake pipeline. The ideal candidate brings strong communication skills, empathy, and a natural ability to stay organized in a fast-paced environment. This is a great opportunity for someone who enjoys meaningful conversations and takes pride in delivering a high level of service with professionalism and care.
· Monthly Compensation Range:from $1,150 USD to $1,220 USD.
Responsibilities include, but are not limited to:
Draft and prepare client agreements
Prepare and present bi-weekly and monthly reports to leadership
Manage potential clients in the CRM pipeline and ensure timely follow-up Schedule consultations (in-person, phone, or Google Meet)
Process inquiries from voicemail, email inbox, and Yelp
Place outbound calls to follow up with leads and missed messages
Occasionally translate live or written communications (ENG-SPA)
Upload, organize, and flag received client documents
Track and advise on referral accuracy from call answering service
Prepare summaries for attorney review and follow up accordingly Process payments and send payment links for paid consultations
Qualify first-time callers using training materials
Answer inbound calls from potential clients and return callers
Requirements:
Additional Job Description:
· Schedule: Monday to Friday, 8:30 AM to 5:30 PM PST
· Timezone: Pacific Standard Time PST
Requirements:
◦ Minimum of 1 year of experience in client intake or customer service
◦ Full professional proficiency in English and Spanish
◦ Strong written and verbal communication skills
◦ Comfortable handling inbound and outbound calls daily
◦ Ability to manage multiple inquiries and maintain accurate records
◦ Strong attention to detail and follow-through
◦ Ability to work independently while collaborating with a team when needed
◦ Reliable high-speed internet with at least 10 Mbps download and 5 Mbps upload
◦ Quiet and dedicated workspace
◦ Personal computer or laptop and headset
Software and Tools:
◦ Slack
◦ Google Workspace
◦ Microsoft Office
◦ Clio Grow
◦ Dropbox
◦ Vonage
Work Shift:
8:30 AM - 5:30 PM [PST][PDT] (United States of America)Languages:
English, SpanishReady to dive in? Apply now and make sure to follow all the instructions!
Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.
Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.
