United States onlyAt Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.
Requirements
- Provide level one troubleshooting
- Accurately assess the customer's product issue or problem
- Research customer problems/issues to increase personal knowledge and familiarity with the supported product
- Identify and resolve application and service issues
- Provide appropriate personnel a precise understanding of user's issues when the problem needs to be escalated to a higher level
- Monitor incoming cases and emails and resolve in accordance with Service Level Standards (SLS)
- Use available support tools to assist the customer and/or recreate the issue
- Participate in training programs to continuously improve product knowledge and service skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Comprehensive benefits designed to support physical, mental, and financial health
