Payments Senior Manager

We’re growing! Don't miss the opportunity to be part of our global team as our Senior Manager Payments

About Us

At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their photos, passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!

As Senior Manager Payments, you will be responsible for:

• Own the Payments Ecosystem

• Manage the optimization of our payment ecosystem, currently consisting of a payment orchestrator, multiple payment gateways, as well as a risk management and dispute management solution.
• Optimization of routing decisions to improve approval rates and costs.
• Localization of payment methods and prioritization/advocacy of their implementation with Product and Engineering teams.
• Ensure the seamless operation of all payment processes, including chargeback management, fraud detection, payment approval, and fee optimization.
• Stay informed about industry trends and emerging payment technologies to ensure our offerings remain competitive.

• Develop a Strategy for Approval Rate Optimization

• Formulate and execute a comprehensive strategy to optimize payment approval rates across various geographies and product lines.
• Liaise with Payment gateways to define optimization potential and execute optimization strategies
• Implement continuous monitoring and improvement processes to stay ahead of industry trends and changes.

• Maintain a rigid risk management process

• Review and test risk management rules based on best-in-class standards
• Work closely together with third-party risk management and dispute management providers as well as internal teams to improve and automate risk and dispute processes.
• Drive initiatives to reduce Chargeback risk balance while maintaining bold conversion rate targets.

• Improve approval rates through data analysis

• Leverage data to inform decision-making, improve approval rates, risk management and enhance the overall efficiency of payment processes.

• Collaborate with Product Management and Engineering

• Work closely with Product Management and Engineering teams to enhance the payment ecosystem.
• Drive initiatives to improve user experience, optimize payment methods, and implement innovative solutions.
• Evaluate and decide on the inclusion of new payment methods in our service.

What will make us choose you?

• You have a track record of building and managing high-performing teams.
• You are a leader that's not afraid to roll-up their sleeves and work on a granular level as well as a strategic level
• +6 years defining the payment ecosystem to optimize payment acceptance rate, payment cost, conversion rate, and revenue while keeping chargebacks at a healthy level.
• Solid knowledge of payment architecture - candidate needs to understand payment orchestrators, payment gateways, and acquiring banks. (+6 years)
• Ability to prioritize high-value opportunities and develop innovative ways to solve problems in the payments space.
• Strong analytical and strategic thinking skills with a focus on data-driven decision-making.
• Proven experience developing and managing a global payments team.
• Experience collaborating with Product Management and Engineering teams to improve payment processes.
• In-depth knowledge of global payment regulations and best practices.
• Excellent communication and interpersonal skills.

iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition