United States onlyWho We Are:
At Intoxalock, a member of the Mindr family of brands, we are dedicated to being a force for good. That's why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.
Always aware. Always Guiding. Never Restricting or judging.
What You’ll Be Doing
The Onboarding Paperwork Specialist is responsible for ensuring all customer onboarding paperwork is completed accurately, efficiently, and in compliance with state regulations and company policies. This role plays a key part in streamlining the onboarding process by reviewing, verifying, and processing required documentation.
- Review and process onboarding paperwork to ensure accuracy and compliance with state and company requirements.
- Verify customer documentation and follow up on any missing or incomplete information.
- Accurately enter and maintain onboarding data in company systems.
- Work closely with the Supervisor, Compliance & Customer Onboarding to resolve paperwork issues.
- Assist customers with questions related to onboarding requirements and documentation.
- Support audits and reporting related to customer onboarding compliance.
- Collaborate with internal teams to improve onboarding workflows and efficiency
- All other duties as assigned.
What You’ll Bring to the Table:
- Willingness to work Monday through Friday from 8:00am to 4:30pm CST
- 2+ years experience in Compliance.
- High school diploma or GED required with some college preferred.
- Strong verbal (both in person and phone) and written communication skills that can be flexed to fit a broad spectrum of situations with both internal and external partners and clients/customers.
- Excellent organizational & time management skills, with the ability to prioritize numerous time bound tasks and switch between tasks efficiently.
- Experience processing complex transactions and performing extensive research to resolve complex customer/state inquiries
- Strong attention to detail leading to high quality work product.
- A strong sense of accountability and work ethic with the ability to manage work independently.
- Superior judgment and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
- Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.
- Ability to analyze account documentation and device usage/history.
- Computer skills required include proficiency in Microsoft Outlook, Word and Excel; familiarity with Microsoft Access and SharePoint preferred.
- Effective problem solving skills used to identify efficiency, quality and/or service improvements to the work assigned.
- Embody Intoxalock Company Values.
Why work for us?
Check out this list of a few of the many good reasons why we are a Top Workplace:
- Salary range is $16.77 - $21.63 per hour + 401(k) + benefits.
- We are the nation’s largest interlock provider, and our Mission is to help people live and drive responsibly.
- Mindr won the 2023 Top Workplace Award locally and nationally–and 2025 Best Place for Working Parents Award
- Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
- A comprehensive and highly competitive benefits package, including:
- Dental Insurance
- Health Insurance
- Vision Insurance
- 401(k)
- Paid Holidays
- Paid Time Off
- Ongoing Professional Training & Development
- And more
Equal Opportunity Employer
It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.
