EveEV

Customer Onboarding Specialist

Eve Legal provides innovative AI-driven solutions that optimize the case management process for plaintiff law firms, enhancing efficiency and revenue potential.

Eve

Employee count: 11-50

United States only

Company Overview:

Eve is on a mission to revolutionize the legal tech industry by providing innovative AI-driven solutions that empower plaintiff attorneys to succeed. Our values of Excellence, Visionary Innovation, and Elevation guide everything we do-from how we work as a team to how we serve our clients and their clients.

Why Join Eve:

As an Onboarding Specialist, you'll play a critical role in ensuring customer success and adoption of Eve's solutions. You'll work directly with customers to guide them through implementation, training, and optimization of our platform, ensuring they achieve maximum value from our legal AI technology.

What You Will Accomplish:

  • Implementation Support: Guide customers through successful onboarding and implementation of Eve's solutions, ensuring smooth adoption and time to value
  • Customer Training: Develop and deliver comprehensive training programs to help customers effectively utilize Eve's product suite
  • Solution Optimization: Work with customers to understand their workflows and configure Eve's solutions to meet their specific needs
  • Success Metrics: Track and report on key implementation metrics and customer success indicators
  • Cross-functional Collaboration: Partner with sales, product, and engineering teams to ensure customer requirements are met and feedback is incorporated

What We Are Looking For:

  • Customer Success Experience: 3+ years experience in customer onboarding, implementation, or success roles
  • Technical Aptitude: Strong understanding of SaaS platforms and ability to explain technical concepts to non-technical users
  • Communication: Exceptional ability to present clearly and concisely to both business and technical stakeholders
  • Problem-Solving: Strong analytical capabilities to design and deliver solutions for customer challenges
  • Cross-Functional Collaboration: Skilled at working across teams to drive customer success and desired outcomes

You Will Thrive in This Role If You Have:

  • Experience in legal tech, AI, or data-driven enterprise products
  • Passion for customer success and building long-term partnerships
  • Excellence in project management and organizational skills
  • Ability to work in a dynamic, fast-paced environment
  • Strong dedication to customer satisfaction and success

Benefits:

  • 401(k) with Company Match
  • Comprehensive Health, Dental, and Vision Insurance
  • Unlimited PTO for work-life balance
  • Professional Development Opportunities
  • An inclusive, collaborative, and innovation-driven work environment

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Eve

Learn more about Eve and their company culture.

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Eve Legal revolutionizes the legal landscape for plaintiff law firms through its customizable AI-driven solutions. The company's mission is to empower legal professionals by streamlining labor-intensive tasks and enhancing overall efficiency. Eve acts as a "second brain," substantially reducing the time required for various legal processes. For instance, tasks that previously took hours, such as drafting demand letters or handling discovery, can now be accomplished within minutes. This remarkable innovation helps law firms increase their case capacity and grow revenue streams without the need for additional headcount.

Founded by Jay Madheswaran, Matt Noe, and David Zeng, Eve combines deep expertise in artificial intelligence and law to optimize casework from intake through resolution. It provides tools that assist attorneys in drafting, responding to discovery requests, and even calculating damages with ease and precision. The technology not only handles routine tasks but also augments human potential, enabling legal teams to focus on higher-value work and client interactions. Eve Legal aims to make all plaintiff firms AI-native, bringing them into a future where technology and legal practice merge seamlessly for enhanced client service.

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Eve

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