Contracts and Renewal Specialist

Job Title: Contracts and Renewal Specialist

Position Type: 6+ Month Project, possible extension, or conversion

Location: Remote (USA)

Roles and Responsibilities:

• Lead the re-contracting process for existing Frame.io customers, transitioning them to contract structure with clear guidance and communication.
• Develop and implement strategies to streamline the re-contracting process, minimizing customer disruption and enhancing satisfaction.
• Manage the end-to-end annual renewal cycle for a portfolio of small and mid-sized business (SMB) customers.
• Identify and drive expansion opportunities within existing SMB accounts in collaboration with Customer Success team.
• Guide customers through complex contracting processes, including approvals and procurement workflows with Deal Desk teams.
• Maintain accurate and up-to-date customer data and renewal pipeline in the CRM (Salesforce experience preferred).
• Coordinate cross-functionally with Finance, Customer Success, and Sales Operations teams to ensure contract accuracy, compliance, and timely execution.
• Act as a trusted advisor to customers throughout the contract lifecycle, clearly communicating key dates, deliverables, and next steps.

Required Skills and Qualifications:

• Bachelors or several years in SaaS environment
• 3+ years of experience in contract management, account management, or sales operations.
• Familiarity with CRM systems—Salesforce experience strongly preferred.
• Proven experience managing complex contracting processes and collaborating with internal and external stakeholders.
• Strong customer-facing communication skills, with the ability to guide customers through operational processes with clarity and professionalism.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience working in or with SaaS companies is a plus.
• A proactive, solutions-oriented mindset and the ability to work independently.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.