Chat Support Executive

WE ARE HIRING: Chat Support Executive
Work Mode: Remote / Work From Home
Work Schedule: 24/7 Operations (Rotational Shifts)

Role Overview

We are seeking motivated and customer-focused Chat Support Executives to provide real-time support to global fintech customers. The role focuses on handling customer queries via live chat, resolving issues efficiently, and delivering a high standard of customer experience while adhering to service levels and operational guidelines.

Key Responsibilities

• Handle customer queries via live chat in a professional and timely manner

• Provide accurate information related to fintech products and services

• Maintain high customer satisfaction and service quality standards

• Escalate complex issues to relevant internal teams when required

• Log customer interactions and maintain accurate documentation in company systems

• Adhere to shift schedules, response time SLAs, and company policies

Qualifications

Languages

• Fluent English and Hindi (both mandatory)

Skills & Competencies

• Strong written communication and client-handling skills

• Basic computer literacy and ability to work with online systems

• Ability to multitask and manage multiple chat sessions simultaneously

• Strong problem-solving ability with a customer-centric mindset

Experience

• Freshers are welcome

• Prior experience in customer support, chat support, or fintech is an added advantage

Technical Requirements

• Personal Laptop or PC (minimum Intel i5 processor or equivalent / MacBook)

• Stable and reliable internet connection

• Ability to log in and work on company systems independently

• No internet allowance provided

Candidate Location

• Open to non-Indian candidates only

• Preferred locations include Sri Lanka, Myanmar, and other international locations

Added Advantages

• Prior fintech or chat support experience

• Strong customer engagement and retention skills

• Ability to work in a fast-paced, global support environment

Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for suitable candidates to fill the role of Chat Support Executive (Fintech).

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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