Included HealthIH

Benefits Program Manager

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

Included Health

Employee count: 1001-5000

Salary: 25k-159k USD

United States only
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Included Health is seeking a Benefits Program Manager to be a part of the Talent and Organization team. This role will participate in the development of the benefit strategy, own implementation of new benefit programs, create benefits content for benefits education and communication, and manage vendor relationships. The right candidate will have in-depth knowledge of US benefits programming and compliance, a strategic mindset, excellent communication and organizational skills, and the ability to be creative in the development of programming and communications.

Duties/Responsibilities:

  • Benefit Strategy: Participate in the development of the benefits strategy and vision, and create buy-in for the program roadmap with relevant stakeholders.
  • Escalated Benefit Issues: Provide consultation and SME support for benefit plan issues that arise.
  • Program Design and Implementation: Design benefits programs based on business needs, industry best practices, and regulatory guidelines. Ensure smooth program implementation and monitor its effectiveness.
  • Benefits Administration: Manage invoices, conduct audits, update Workday as necessary
  • Compliance and Regulation: Stay up-to-date with relevant laws and regulations related to employee benefits, such as health insurance, retirement plans, and other welfare programs, and ensure clients' compliance.
  • Data Analysis: Analyze benefits program data, identify trends, and recommend improvements to enhance program performance and cost-effectiveness.
  • Vendor Management: Collaborate with insurance carriers, retirement plan administrators, and other benefit vendors to review performance, and ensure service delivery meets expectations.
  • Employee Education: Develop communication strategies and materials to educate employees about their benefits options and deliver these communications effectively - including designing presentations and educational content
  • Benchmarking: Partner with benefits broker to research benchmarking studies to compare benefits packages with industry standards.
  • Change Management: Develop change management strategies around benefits programs

Required Qualifications:

  • 8+ years US Benefits administration/management experience
  • Knowledge of benefit plan design, implementation, and administration; experience with benefits education to a diverse employee population,
  • Excellent written and verbal communication skills, as well as ability to present in a clear and compelling manner to various audiences (HR partners, cross-functional partners, managers, business leaders, employees)
  • Strong ability to organize, keep track of details and produce results in an fast-paced environment
  • Understanding of regulatory environment and compliance requirements

Preferred Qualifications:

  • Prior experience working in high-growth, pre-IPO company and/or industry experience in Technology or Healthcare preferred
  • Knowledge and previous experience with Workday a strong plus

Physical/Cognitive Requirements:

  • Prompt and regular attendance at assigned work location.
  • Ability to remain seated in a stationary position for prolonged periods.
  • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
  • Ability to interact with leadership, employees, and members in an appropriate manner.
The United States new hire base salary target ranges for this full-time position are:
Zone A: $106,700 - $158,750 + equity + benefits Zone B: $88,900 - $132,250 + equity + benefits
This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.
Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share your geographic zone alignment upon inquiry.


In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following:
Remote-first culture401(k) savings plan through FidelityComprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") 12 weeks of 100% Paid Parental leaveFamily Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistanceCompassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 11 Holidays Paid with one Floating Paid HolidayWork-From-Home reimbursement to support team collaboration and effective home office work 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

The duties and responsibilities in this job description are neither exclusive nor exhaustive and will be updated on a regular basis and may be amended in the light of changing circumstances or business needs. While this job description is intended to be an accurate reflection of the current job, Included Health reserves the right to add, modify, or exclude any duty or requirement at any time or without any notice. FInally, this job description is not intended in any way to create a contract of employment. Unless you have a written employment agreement signed by an authorized Included Health or Doctor On Demand representative, you are employed at-will.

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About the job

Apply before

Aug 13, 2024

Posted on

Jun 14, 2024

Job type

Full Time

Experience level

Senior

Salary

Salary: 25k-159k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Included Health

Learn more about Included Health and their company culture.

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Welcome to the future of healthcare.

Good health can be easier. Healthcare shouldn’t feel like a fight. And you don’t have to do it alone. We’re here to help.

With comprehensive and convenient care, from urgent care to primary care, specialty care to behavioral health. All included.

With high-quality care and expertise when you need it: in person or virtually, in a personalized way, 24/7. All included.

With high-tech and high touch experiences, whoever and wherever you are. All included.

Our mission is to raise the standard of healthcare for everyone. We measure ourselves on outcomes, not promises, whatever the issue - acute or chronic, physical or behavioral, in-person or virtual. It’s all included.

Welcome to the future of healthcare, Included Health.

Our values are at the core of everything we do.

  • We put the member first: Members are the center of our universe. We take the member’s call, hanging up on the boss if we need to. We work together to achieve health outcomes and member moments worth celebrating. We advocate for a healthcare system that works for everyone.

  • We're here for outcomes: We know that effort is not a substitute for impact. We reward problem solving, removing obstacles and getting it done with integrity. We take accountability for our outcomes, good or bad.

  • We seek diverse perspectives: Diverse voices make a meeting. We walk away from the echo chamber. We create space for different points of view and bring data to inform our thinking. We speak with candor, debate with respect, listen to feedback and follow through with action.

  • We value change: We know change is our opportunity and adaptation is our super power. We move towards gray spaces, understanding that we may not get it right the first time. We manage ambiguity and are always ready to take on new challenges. We are lifelong learners.

  • We lead the way: We ask ourselves every day, “is there a better way?” We work together to spark innovation, break down barriers and make wise bets. We encourage unconventional thinking that inspires and works to solve complex problems.

Diversity, Equity & Inclusion

We’re committed to creating teams that reflect the diversity of our members and ensuring a welcoming and inclusive workplace for people of all backgrounds, beliefs and identities. We’re proud to support our employee resource groups for Women, People of Color, Parents, members of the LGBTQ+ community, and more.

Employee benefits

Learn about the employee benefits and perks provided at Included Health.

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Company events

We have company sponsored family events!

Life insurance

Life insurance so you don't have to worry.

Life insurance

Life insurance so you don't have to worry.

Equity benefits

Equity, so you are rewarded for your best work.

View Included Health's employee benefits
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Included Health

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