Implementation Specialist

Who We Are

NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: https://www.NFP.com.

Summary of Role:

NFP is currently seeking experienced Implementation Specialists to join our benefits administration team. Our specialists will assist in helping NFP meet and exceed client expectations by managing and supporting new and renewal business implementations on our state-of-the-art benefits administration platform. This position reports to the AVP of Benefits Administration Services.

As one of NFP’s fastest growing practices, the NFP benefits administration team provides NFP offices and their clients with innovative outsourced solutions that significantly reduce administrative costs and time-consuming paperwork.

Essential Duties and Responsibilities:

• Actively participate and contribute in client kickoff & ongoing calls/meetings, helping to firmly establish and execute on agreed upon firm and client expectations
• Build, customize and test employee-facing benefits enrollment platforms
• Collect, analyze and audit data from various sources
• Assist in identifying key milestones and develop timelines for initial implementation, subsequent renewals and site updates
• Manage internal and external resources in a manner necessary to meet project deadlines and to resolve issues that arise
• Work cohesively with other team members in an effort to achieve a successful and positive client experience.
• Communicate with clients and team in a pleasant, professional manner
• Manage client expectations aggressively, anticipating possible issues and working to resolve them in the most efficient manner
• Proactively identify ways to improve client satisfaction

Knowledge, Skills, and/or Abilities:

• Self-starter and quick learner
• Strong attention to detail, dependability and follow through
• Ability to multi-task, prioritize and organize assignments
• High level of productivity, reliability, responsibility, attendance, dependability, thoroughness and accuracy
• Excellent verbal and written communication skills and ability to communicate with both technical and non-technical personnel
• Problem solver who can recognize an issue and develop a course of action to resolve quickly and efficiently, often in a fast-paced environment
• Willingness to perform a wide variety of tasks and projects
• Strong customer service orientation
• Ability to lead and work with others within a collaborative, team-oriented environment
• Team player with a confident, positive attitude
• Occasional travel may be required (up to 10%)

Education and/or Experience:

• Requires a BA or BS degree
• Experience with technology, benefits, Human Resources or health care
• Knowledge of Microsoft Office with an emphasis on Outlook and Excel

Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.

What We Offer

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better together!

NFP is an inclusive Equal Employment Opportunity employer.