Spain onlyField Applications Scientist - Spain (Madrid) Fixed term 1-Year FTC
Closing Date: Thursday 11th November 2025
As a Field Applications Scientist here at Illumina you will be responsible for enabling customer success within your territory, you will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific expert consultant during pre- and post-sales activities and will collaborate with broader commercial team to maximize sales growth and customer satisfaction.
As the primary technical field contact for your customers, you will help broker strong relationships with your customers by looking after new installations and providing extensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems.
This is a fixed term contract position for 12 months, based in Madrid, Spain and the territory you will cover for our customers will be Spain. It is essential for the role to have a valid driving license within Spain and the flexibility to travel up to 70%. Fluent English language skills are essential along with Spanish (also essential).
Illumina's employee benefits are industry-leading and include, flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You
Responsibilities will include
- Coordinate new installations, including review of facility requirements and inspections, and instrument validation.
- Implement Illumina solutions by assisting with customer lab and experimental design, workflow best practices, and data storage and analysis.
- Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products.
- Provide technical guidance and support to customers remotely via phone, email, and other digital communication channels, ensuring timely resolution of inquiries related to Illumina products, software, and workflows.
- Address technical challenges related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate and bring awareness of issues to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
- Stays informed of and communicates essential technical product updates, new applications, and market innovations to essential stakeholders.
- Provide customer feedback in order to iteratively build better products fitting the needs of our customers.
- Partner with other functional roles to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.
- Establishes and maintains customer relationships, understands customer goals, sets appropriate product and performance expectations, and stays attuned to customer needs.
- Participates on departmental and cross functional project teams; work collaboratively to execute project plans.
- Prioritize tasks and responsibilities to achieve departmental key performance metrics.
- Represent the company professionally, ethically, and morally at all times.
Preferred background, skills and experience
- PhD or MSc (or equivalent) in Chemistry, Biochemistry, Molecular Biology or Genetics
- Some experience using Genotyping and Sequencing technologies is highly desirable
- Some previous biotech experience / knowledge of Illumina applications is preferred
- Must be willing to travel up to 70%
- Some prior field experience supporting customers in a highly technical field is advantageous
- Demonstrable ability to independently work on highly complex problems requiring analysis of multiple variables
- Use independent judgment in developing methods, techniques or evaluation criteria for obtaining results
- Demonstrated written and verbal communication in English and Spanish
- An understanding of commonly used Genotyping data analysis software applications and/or Bioinformatics tools and programs is advantageous
- Experience with instrumentation such as liquid handling robotics and optical scanners preferred
- Demonstrable superior problem solving and interpersonal and account management skills within a commercial environment
- Excellent customer service skills
We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.
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