Housing Operations Manager - Disaster Management - Hybrid (Oklahoma, U.S.)

ICF's Disaster Management Team in Oklahoma is looking for a Housing Operations Manager to join us immediately! This full-time benefits-eligible position is located in Oklahoma in Carter County, McClain County, Murray County, and Osage County.

Oklahoma resident applicants should expect up to 50% travel to designated locations as a daily part of the job, with some remote work from home. Preference given to applicants in these counties.

We are looking for a Housing Operations Manager for our project in Oklahoma to interact directly with applicants for federal assistance provided under the Department of Housing and Urban Development (HUD) Community Development Block Grant Disaster Recovery (CDBG-DR) Program.

Compensation: While the range below is broader, this position will offer a salary range in the 85K to 100K range, based upon % match to job description, job preferences, location, etc., as determined by the hiring team.

At ICF we make BIG things happen. Let’s work together to help victims and communities recover and re-build for future resilience. ICF’s growing Disaster Management division is assembling an outstanding team equipped to offer expert advisory services, bringing the strength of past performance and a hands-on integrated multidisciplinary approach. Join the ICF team and help make a difference.

DISCOVER WHY PEOPLE LIKE WORKING AT ICF: https://careers.icf.com/us/en/blogarticle/why-people-like-working-at-icf

Key Responsibilities:

• Master policies and procedures governing federally funded recovery programs including knowledge of procedures, policies, and directives associated with federal disaster recovery programs, specifically HUD CDBG-DR.
• Work closely with program applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant progress throughout the process.
• Provide excellent customer service and communications.
• Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems.
• Prepare letters to applicants and other required program documents.
• Communicate with applicants by phone, email and in-person to explain program requirements, obtain documents and provide case status.
• Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures.
• Conduct on-site and off-site applicant meetings.
• Provide tracking and reporting information on cases progressing from intake to closeout.
• A flexible schedule that can accommodate some evening or weekend work as may be required.
• Manage a staff of up to five disaster recovery professionals and ensure that teams are effectively cross-coordinating to maximize project deliverables.
• Interface with the client agency and represent the ICF brand with professionalism.
• Oversee the eligibility review process and ensure that program policies are being implanted correctly with public-facing program documentation, such as grant agreements or award statements.
• Generate weekly/monthly reports for internal and external project stakeholders.
• Discuss project challenges with leadership and lead solutioning exercises with staff.
• Assist project managers with revenue projections and financial modeling as needed requirements, obtain documents and provide case status.

Please provide a concise resume indicating your qualifications, skills and experience as they relate to this job description.

Minimum Required Qualifications:

• Bachelor’s degree.

• 3+ years of managerial experience overseeing a team in grants and/or housing management.
• 5+ years of recent experience with “intermediate” Excel and database skills in a professional setting (post-college).
• Able and willing to work in a dynamic environment both remotely (OK/strong internet) and on-site, traveling to applicant and client sites in Oklahoma and U.S.
• Able and willing to work a flexible schedule that may include evenings or weekends.
• Able and willing to travel (flight and vehicle) and deploy as requested for work duties.
• Must have a valid United States driver’s license and successfully pass a Motor Vehicle Records (MVR) check.
• Must have reliable transportation to daily drive to applicant and client sites in Oklahoma in an appointment scheduled time setting.

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Preferred Skills/Experience: (May give candidates an edge and preference for consideration)

• Bilingual English and Spanish, fluent.

• Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics.
• Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment.
• Experience facilitating client applications to public benefit programs.
• Experience in disaster recovery and/or housing support services or programs.
• Excellent understanding of and ability to analyze tax returns, property deeds, insurance, and other program-related documents.
• Strong working knowledge of the CDBG-DR program, rules and regulations.

Professional Skills: (You bring these with you day one)

• Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics.
• Exceptional ability to articulate details in a manner understandable to variety of individuals in person and over the phone.
• Good understanding of and ability to educate applicants on program requirements and equipment user support
• Skilled in multi-tasking, organizing and prioritizing work to accomplish successful business results.
• Strong analytical, problem-solving, and decision-making capabilities.
• Team player with the demonstrated ability to build organizational capability, motivate teaming partners/staff to ensure high levels of engagement, and work in a dynamic, fast-paced environment.

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