IcertisIC

Director, Enterprise Sales, Expansion Accounts - Aerospace & Defense - Remote

At Icertis, our goal is to empower companies to realize the full intent and higher purpose of every contract, so they can build trust, strengthen bonds, and create a better world.

Icertis

Employee count: 1001-5000

Salary: 230k-340k USD

United States only
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With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The Director, Customer Advocacy is responsible for driving sales from existing large accounts for Icertis Contract Management. The Director, Customer Advocacy acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with strong sales aptitude including new-business sales, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. This position reports to the General Manager, Customer Advocacy. The role will work remotely within the US.

What you will do:

  • Drive more revenue from existing accounts by up-selling existing users and cross selling new groups / divisions.
  • Develop and/or expand relationships within customer base at all levels from individual contributors to C-Suite.
  • Ensure customer expectations and obligations are fulfilled and Customer is a positive net promoter of Icertis.
  • Work closely and lead with internal teams: Professional Services, Engineering, Marketing, etc., to review customer issues, challenges, and success factors.
  • Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.
  • Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
  • Be responsible for overall customer satisfaction for assigned accounts.
  • 10+ years of successful enterprise software sales or account management experience at least 5 of which are in a SaaS selling environment.
  • Must have sales aptitude, relationship building skills, and a consultative sales approach. Experience with Miller Heiman or other solution-selling methodology a plus.
  • Ability to identify create new sales opportunities and manage complex sales cycles.
  • Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.
  • Experience in managing large Fortune 500 engagements.
  • Ability to develop executive level (C-Level) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives.
  • Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.
  • Excellent communication, negotiations and strategic thinking skills.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.
By submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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About the job

Apply before

May 22, 2024

Posted on

Mar 23, 2024

Job type

Full Time

Experience level

Director

Salary

Salary: 230k-340k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Icertis

Learn more about Icertis and their company culture.

View company profile

Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

We transform your contracts into strategic advantage

Companies are facing increasing business complexity and uncertainty—including heightened customer expectations, disrupted supply chains, and changing market dynamics. Organizations that want to stay out in front are embracing these challenges by thinking differently about how contracts drive all aspects of their business.

  • Bold Vision: With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with CLM. Icertis was the first company to grasp the true transformative potential of CLM and has boldly pursued the vision of organization-wide contract intelligence for more than a decade.

  • Unrivaled Expertise: Icertis structures and connects contracts and processes to improve your business in ways you never imagined. Our deep knowledge and powerful AI tools help companies ramp up quickly, streamline contracts and processes, close deals faster, and connect the dots across departments.

  • Enduring Commitment: Icertis’ unwavering commitment to contract intelligence, grounded in our values, creates the ideal foundation for enduring partnerships. We focus exclusively on contract intelligence, and we built ICI to integrate easily with your core systems.

We are a values-driven company

At Icertis, our definition of success includes living by our FORTE values, which guide all our interactions with employees, customers, partners, and stakeholders.

  • Fairness: As a company we strive to be equitable and fairminded— continually asking how we would like to be treated if we were in the other person’s shoes. We don’t play favorites or have double standards when working with our customers, partners and vendors, and we view every interaction through the lens of “what is a mutually fair outcome.”

  • Openness: The default setting at Icertis is to share information freely—and be open to feedback from anyone in the organization. And when someone asks an Icertian (especially a leader) a question, they won’t get a bullshit answer.

  • Respect: We strive to be an organization where everyone is treated with respect and every voice is heard. We assume positive intent in our interactions and regard everyone’s feedback and contributions as valuable. We embrace and celebrate diversity, and know that only by doing so can we be the best at what we do.

  • Teamwork: Every Icertian who is considered a top performer must also be a team player—we don’t tolerate brilliant jerks. We know that success is the result of hard work from people across the organization, and we go out of our way to recognize the teams that make individuals successful.

  • Execution: Execution is in our DNA. We hold ourselves accountable to deliver for our customers, partners, and fellow Icertians each and every day. To guide us we have a mantra: “Focus, Follow up, Follow through—Fast!” We set our sights on a goal, hold ourselves accountable for success, and see it through to the end, quickly.

Employee benefits

Learn about the employee benefits and perks provided at Icertis.

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Healthcare benefits

Medical, dental, and vision insurance.

Disability insurance

Disability insurance so you don't have to worry.

Learning and development budget

Tuition, job training, and conference reimbursements.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

View Icertis's employee benefits
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Icertis

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