VOIP Technical Support Engineer

Huzzle is a career platform that connects pre-vetted global talent with companies for remote roles. Initially a platform for students, it has evolved to help people find meaningful work faster and fairer.

Huzzle

Employee count: 11-50

Philippines only

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About Huzzle

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

About the Company

Our client is an innovative telecom solutions provider dedicated to helping SMBs eliminate the stress and cost of internet, phone, and network outages. Through proactive monitoring, smart technology, and industry-leading customer support, they guarantee 100% uptime - empowering businesses to stay connected and thrive without disruptions.

With a strong focus on reliability, autonomy, and deep technical expertise, they’re redefining how small and medium-sized businesses experience telecom and networking services.

Key Responsibilities

Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal.
Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms.
Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services.
Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues.
Assist with provisioning, configuration, and deployment of VoIP handsets and softphones.
Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes.
Maintain a knowledge base of recurring issues and technical solutions.
Contribute to process documentation and SOPs to ensure efficient support delivery.

Requirements

2+ years of experience in a technical support role focusing on VoIP or Unified Communications.
Solid understanding of SIP protocol, NAT, RTP, and VoIP QoS.
Proficient with networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and VPNs.
Experience with hosted PBX platforms, SIP trunking, and configuring IP phones.
Strong diagnostic skills using tools like Wireshark, sngrep, or equivalent.
Excellent communication skills and fluent English, both written and spoken.
Self-motivated, autonomous, and able to thrive in a fully remote environment.
Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus.

Benefits

💰 Competitive salary: Based on experience and skillset

🌎 Fully remote: Work from anywhere with international teams

⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime

🚀 High-impact role: Your expertise directly contributes to business continuity for SMB clients

📚 Ongoing learning: Exposure to the latest in VoIP, networking, and telecom technology

🎯 Work with purpose: Join a team obsessed with reliability, customer success, and innovation

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About the job

Apply before

Jan 18, 2026

Posted on

Nov 19, 2025

Job type

Full Time

Experience level

Mid-level

Senior

Location requirements

Philippines

Hiring timezones

Philippines +/- 0 hours

About Huzzle

Learn more about Huzzle and their company culture.

View company profile

The story of Huzzle began not in a boardroom, but at the bustling London Startup Fair in 2020. It was here that co-founder Parham Rakhshanfar, representing a previous venture of Ingmar Klein's, was inundated with over 100 applications from incredibly talented students. The sheer volume of ambition and potential was inspiring, yet frustrating, as they couldn't hire them all. This experience planted a seed. For Ingmar, then a student in Switzerland juggling exams, the problem resonated deeply. He spent his nights in the university's 'Makerspace,' a place with a large whiteboard that became his canvas for innovation. During one of those late-night sessions, the idea clicked, and the first version of Huzzle was born on that very whiteboard. Ingmar knew execution was everything and immediately thought of Parham, whose skills were essential for the journey ahead. Parham, who was researching biases in recruitment for his degree, was instantly captivated by the idea.

The founding team knew that technology would be the cornerstone of their venture. A pivotal moment came when Ingmar posted a role on LinkedIn. After over 50 applications, the second interview was with Amit Choudhary. It was an instant connection. Amit related to the problem from his own student experiences and saw the immense potential in the idea. With the three founders united, they embarked on an intense three-month period of deep focus, translating their vision from Google Docs and Figma screens into a functional product. The first Minimum Viable Product (MVP) was launched at University College London (UCL) and the University of St. Gallen. The initial goal was simple: get the product into the hands of users and learn. The team traveled to London, immersing themselves in the student community, gathering feedback, and understanding their users' needs on a granular level. This user-centric approach became the company's DNA, evolving from a student-focused career platform into a global talent marketplace dedicated to breaking down geographical barriers and making meaningful work accessible to everyone, everywhere.

Tech stack

Learn about the tools and technologies that Huzzle uses to build, market, and sell its products.

View tech stack

Node.js

Spring Boot

.NET

JavaScript

Python

Java

Rust

TypeScript

SQL

3 more

Huzzle employees can create an account to update this tech stack.

Employee benefits

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Company events

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Competitive Salary

Earn a competitive salary with performance-based bonuses or commissions.

Learning and development budget

Advance your career with exclusive roles and ongoing professional development and support.

Work from Anywhere

Enjoy the flexibility of remote work. All roles are remote-first, so you can work from wherever you're most productive.

View Huzzle's employee benefits

Apply now

Please let Huzzle know you found this job on Himalayas. This helps us grow!

Apply now