Support Representative - Competitive

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces in 2023.

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have: the lifelong lessons in teamwork and dedication; the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives—that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

As a Support Representative in Lincoln, Nebraska, you'll work directly with our users, answering any questions they might have via phone, email and online chats. Our department works as a team, delivering game-changing support experiences for coaches, directors, analysts, athletes and fans.

Your responsibilities will include:

• Thrive on the front lines. You'll be our users' first point of contact, answering calls and emails ranging from how-to questions to technical troubleshooting about all our products and features.
• Help teams and athletes win. Our clients come to us to enhance their game—you’ll make sure they know how to use Hudl in the best way possible.
• Listen. You’ll empathize with our users and respond with creative solutions.

This role will be based out of our offices in Lincoln or Omaha, Nebraska, so we’re only considering candidates who live near these locations or are willing to relocate.

Must-Haves

• Empathy. You can easily put yourself in someone else's shoes to find them the best solution.
• Eager. You want to work directly with our users to help them achieve their goals.
• Communication skills. You're able to relay solutions with a clear approach and a human touch, both through email and on the phone, ensuring issues with varying degrees of technical complexity are resolved or elevated.
• Flexible. You show composure and resilience in a fast-paced, ever-changing environment.

Nice-to-Haves

• Customer service experience. The way we speak and interact with customers matters. A previous role in a customer setting would ensure you know how to present information in various situations.
• Technical troubleshooting know-how. You have hands-on experience working with tech and can guide our users through troubleshooting processes.
• Team-oriented. You can collaborate with other staff to research and resolve technical issues.
• Experience using a CRM system. You have experience with using platforms like Salesforce, Zendesk, etc. and feel confident using them for day-to-day duties.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medicalinsurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

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