Lead Customer Success Manager

The Strategic Accounts team at HubSpot services our highest-paying and most complex customers. As a Lead Customer Success Manager, you will work with Corporate/ Enterprise-sized businesses to drive product adoption, remove roadblocks, and identify opportunities for new products and services.

Requirements

• Experience working with large organizations (200+ employees)
• Experience managing a minimum of $5 - 6m ARR
• A proven track record of measurably impacting customer results through creative problem-solving, strategic consulting, and change management.
• Exceptionally strong communication and relationship-building skills, with the ability to multithread across stakeholders and deliver compelling executive-level presentations.
• Project management expertise, including planning and executing strategic initiatives.
• Experience with risk management, account retention, and renewal strategies.
• An autonomous, proactive approach to identifying challenges and creatively solving them collaboratively.
• Experience working with VP+ or C-suite decision-makers.

Benefits

• Stock units
• An education allowance up to USD$5,000 per annum
• Flexible Time Off Policy
• Private health insurance allowance
• Paid 4 week sabbatical after 5 years with HubSpot
• Opportunity to work with amazing colleagues who embody HubSpot’s HEART core values
• Primary Caregiver Leave of 16 weeks and Secondary Caregiver Leave for 6 weeks