Philippines onlyWe are looking for an experienced Azure Virtual Desktop Operations Manager to lead our virtual desktop infrastructure team. The ideal candidate will have a strong background in managing Azure Virtual Desktop environments, along with proficiency in Nerdio Manager and other Azure management tools.
Key Responsibilities:
- Strong understanding of Azure Virtual Desktop Infrastructure, Operations and end to end connectivity.
- Develop and implement strategies for AVD deployment, management, and optimization.
- Ensure the team follows best practices and maintains high standards of performance and security.
- Oversee the configuration and management of AVD host pools, workspaces, and session hosts.
- Ensure efficient management of AVD images and scaling solutions.
- Implement and enforce security policies and procedures to ensure secure system access.
- Utilize Nerdio Manager for Enterprise to manage and optimize AVD, Windows 365, and Intune environments.
- Troubleshoot and resolve complex issues related to virtual desktops and applications.
- Oversee the configuration and management of Azure IaaS, VNet, NSG, and firewall settings.
- Utilize Azure Monitor, Log Analytics, and Diagnostics settings for monitoring and troubleshooting.
- Implement automation to improve service delivery and reduce operational overhead.
Collaboration and Documentation:
- Collaborate with other IT teams to identify and implement improvements.
- Maintain comprehensive documentation related to VDI, virtual apps, and mobility activities/processes.
- Ensure adherence to ITIL processes and use of ticketing tools like ServiceNow.
Qualification
- Associate or Bachelor's degree in Computer Science or related discipline, relevant experience may substitute for the degree
- 8-10 years of overall virtualization technology experience.
- 8-10 years extensive Microsoft server/desktop administration and Active Directory in multi domain forest environment (including GPOs, JSON, PowerShell scripting, DNS, DHCP, ADFS, RDS, SQL)
- Expertise in the Windows 10,11 operating environment, imaging process and Office 365
- Experience creating, maintaining, and communicating complex information technology documentation
- Working experience of Azure administration
- Experience creating software packages, deployment, patch management, data, and cost analytics
- Knowledge of Azure cloud, networking, and enterprise architecture
- Experience with security hardening of VDI infrastructure.
- Hands-on experience with network connectivity to Azure.
- Experience working with multiple vendors such as Microsoft (primary), Citrix, and VMware Horizon (desirable but not required)
Experience:
- Proven experience in managing AVD environments in a production setting.
- Experience in leading and managing technical teams.
- Hands-on experience with network connectivity to Azure.
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