Senior Analyst, IT Applications

As a senior member of Ciena’s collaboration technology team, this role strengthens the digital workplace by ensuring reliable, scalable, and secure Microsoft 365 services. It drives operational excellence across enterprise collaboration tools and plays a key role in enabling seamless communication, global teamwork, and efficient productivity across the organization.

How you will make an impact:

• Lead administration and optimization of Microsoft Teams, including Teams Rooms, Teams Phone, and enterprise meeting experiences
  • Oversee architecture, governance, and lifecycle standards for SharePoint Online environments
  • Administer core Microsoft 365 services such as Exchange Online, OneDrive, Azure Active Directory (Azure AD)—now Entra ID—and Security & Compliance features
  • Drive proactive monitoring, telemetry, and alerting through tools such as Datadog to ensure platform stability
  • Direct Tier 3 incident response, root‑cause analysis, and service restoration for high‑impact collaboration issues
  • Deliver cross‑functional projects including feature rollouts, migrations, voice deployments, and governance initiatives
  • Strengthen service management practices by advancing documentation, knowledge resources, and continuous improvement efforts

The must haves:

• 5–8+ years of enterprise‑level administration experience across Microsoft 365
  • Deep hands‑on expertise with Microsoft Teams, including Teams Rooms, Teams Phone, and large‑scale meeting solutions
  • Strong knowledge of SharePoint Online architecture, governance, and site management
  • Experience using Datadog or similar tools to monitor collaboration services
  • Demonstrated delivery of technical projects from design through implementation
  • Solid understanding of Entra ID, security controls, and compliance capabilities (including DLP, retention, and eDiscovery)
  • Experience working within an ITIL‑based service environment such as ServiceNow

Nice to haves:

• PowerShell automation experience for Microsoft 365 administration
  • Background in large‑scale Microsoft Teams or SharePoint migrations
  • Microsoft certifications such as MS‑102, MS‑700, PL‑100, or PL‑300
  • Experience supporting global or highly distributed enterprise environments
  • Familiarity with integrating collaboration platforms with network, AV, or voice systems
  • Exposure to governance frameworks that extend across cloud collaboration tools
  • Ability to influence platform strategy through data‑driven insights