Guest Experience Executive (6 month FTC)

Houst, formerly known as Airsorted, is a global Airbnb management company founded in 2015. The company specializes in short-term and flexible lettings, aiming to help homeowners and landlords maximize their rental income while minimizing the hassle of property management. Houst offers a comprehensive suite of services, including property listing creation and optimization across multiple platforms like Airbnb and Booking.com, professional photography, dynamic pricing strategies, and guest management. Guest management services encompass guest vetting, check-ins, communication, and the provision of linen and toiletries.

The company has developed its own in-house technology platform to manage every aspect of bookings and tenancies, focusing on maximizing income for property owners. This technology includes a property manager dashboard, an algorithm-led pricing strategy called OccuMax, guest vetting and screening software, a housekeeping app, and a guest experience CRM. Houst also handles housekeeping, cleaning, and maintenance, ensuring properties are consistently well-maintained. Since its inception, Houst has managed a significant number of properties and guest stays, generating substantial booking revenue for its clients. The company operates in numerous cities across multiple countries, including the United Kingdom, Australia, France, Ireland, New Zealand, Portugal, Spain, South Africa, and the UAE. Houst emphasizes a partnership approach with homeowners, aiming to free them up to pursue other interests while their properties generate income. The company also offers a franchise partnership program for individuals looking to start or scale their own short-let property management businesses.