Canada onlyAs a Sr Account Manager - Airline Partnerships, you will be responsible for managing relationships and driving growth for a portfolio of our strategic airline partners. The Sr Account Manager will represent the company in day-to-day airline partner interactions and will be responsible for growing sales and building long-term relationships to meet enterprise goals. The individual must have account management experience as well as a sales orientation and skill set.
At Hopper you can have an immediate impact in a high-growth environment. Airline sales and distribution is a distinct field, so prior experience in airline distribution (OTA, TMC, GDS, airline, etc.) is preferred.
The strongest candidates will be able to intuitively communicate Hopper’s unique value proposition and frame our benefits to airlines.
What would your day-to-day look like:
- Manage your portfolio of airline accounts like a business: develop and execute growth strategies; track and monitor performance; and drive analysis to identify areas of risk and opportunity
- Understand key business drivers for the airline partner and create specific initiatives to support their overall strategy and direction
- Uncover opportunities to improve commercial relationships; summarize and articulate to internal teams, and develop strategies to address, in collaboration with internal stakeholders
- Organize, schedule and conduct in-person quarterly business reviews
- Work with financial teams on forecast and revenue projections for partnerships
- Develop marketing strategies and execute I/Os with airline partners in support of our Growth team
- Negotiate net new contracts and contract extensions with partners in your individual account portfolio
- Interface between the partner and our internal teams to provide operational support, ensuring delivery of an excellent experience for each traveler
- Develop a strong understanding of the global travel market, with a particular focus on the dynamics of the airline industry including new and legacy distribution capabilities and their economic impact for both the partner and Hopper
An ideal candidate has:
- Minimum 6 years sales/account management experience with successful background of driving revenue growth for key accounts
- Prior experience in airline distribution (OTA, TMC, GDS, or airline) preferred
- Positive attitude; creative and self-motivated and always striving to do your best
- Ability to craft and deliver compelling and data driven presentations
- Team mentality, desire to help the team winExcellent prioritization and time management skills with ability to distinguish urgent from important work
- An innovative and detail-oriented approach to problem-solving
- Passion for travel and technologyStrong value selling skills
- Executive-level business acumen
- Ability to navigate and succeed in a fast-paced and dynamic work environment
- Excellent written and verbal communication skills
Perks of working with us:
- Well-funded and proven startup with large ambitions, competitive salary and stock options
- Quarterly performance bonus
- Unlimited PTO
- Carrot Cash travel stipend
- Flexport All Access Pass OR Work-from-home stipend
- Entrepreneurial culture where pushing limits and taking risks is everyday business
- Open communication with management and company leadership
- Small, dynamic teams = massive impact
- 100% employer paid medical, dental, vision, disability and life insurance plans
- Access to a RRSP plan
More about Hopper
At Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions – helping people travel better and save more on their trips.
The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America, the Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers – with 70% of its users being Gen Z and millennials.
While everyone knows us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we’ve grown into a global travel agency and travel fintech provider that powers some of the world’s largest brands.
Through HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada and many more.
Here are just a few stats that demonstrate the company’s recent growth:
Hopper sells billion worth of travel and travel fintech every year. In 2023, over 1.3 billion trips were planned through the Hopper app and our HTS partnerships.
Our fintech products – including Price Freeze, Flexibility for Any Reason and Flight Disruption Assistance – have exceptionally strong CSAT because the terms are always clear, and customers receive instant, no-questions-asked resolutions.
Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.
Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 50% of the business.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute Hopper’s fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines with many more in the pipeline.
Featured in Apple’s Best of the App Store list of Essential Travel Apps in 2023 and recognized by the likes of Fast Company’s Most Innovative Companies, Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agency in North America and 70% of our app customers are Gen-Z and millennials travelers.
Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. Hopper is primed to continue its acceleration as the world’s fastest-growing mobile-first travel marketplace.
Come take off with us!
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