Salesforce Administrator

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

The ideal candidate will be a Salesforce expert, responsible for the successful implementation of Salesforce Sales Cloud capabilities as deployed to franchise offices in North America. Work closely with program leadership and business stakeholders to translate business priorities into system enhancements. Contribute to the ongoing support, configuration, maintenance, and improvement of the platform.

About you:

• Reflect the Honor - Home Instead core values.
• Demonstrate open and effective communication with colleagues and owners.
• Focus on professional and personal development.
• Participate in the preparation and execution of the annual convention and other Home Office sponsored events.
• Maintain regular attendance.
• Perform all other duties and functions as necessary.

Responsibilities:

• Introduce and manage to best practices for application administration and production support.
• Inform leadership of process management gaps and opportunities, and champion enhancements that improve user experience and business value.
• Take ownership of level 3 case resolution and outcomes, engaging other experts for support and escalating, as needed, for 3,000+ Salesforce users in North America.
• Ability to critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Trending and analysis on production support tickets and application monitoring to draw actionable conclusions and drive outcomes.
• Demonstrate the Salesforce product with an understanding of end-to-end business processes to various stakeholders.
• Evaluate regular Salesforce release updates to identify risks and recommendations.
• Support single sign-on.
• Collaborate with the Learning & Development team to provide subject matter expertise for on-going end-user training.
• Handle all Salesforce administrative functions including user administration, configuration, support, reports, and dashboards.
• Maintain the framework for sharing, visibility, roles, permission sets, sharing rules, process automation, and license allocations.
• Monitor compliance and distribution of Restricted Use Licenses and feature licenses.
• Implement best practices with regards to system maintenance including critical updates and managed packages, security, running backups, etc.
• Collaborate with team to perform bug tracking and handling UAT and/or post-deployment validation.
• Maintain Salesforce certification(s).

Education/Experience Requirements:

• Bachelor’s degree in a related field required.
• 5 years of Salesforce experience or an equivalent combination of education and work experience may be considered.
• Strong knowledge of Salesforce platform.
• Salesforce.com Admin (ADM201) certification.
• Omni Channel experience, a plus.
• Enterprise Territory Management experience, a plus.
• Gearset experience, a plus.
• OwnBackup experience, a plus.
• Automated testing experience, a plus.
• Tableau experience, a plus.

To succeed in the role, you'll need:

• Understand and uphold the policies and procedures established by Home Instead and the related role to the Marketing department.
• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.
• Ability to demonstrate effective interpersonal skills essential, as well as sound judgment and good decision-making skills.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Ability to present a professional appearance and demeanor.
• Ability to reach with hands and arms to operate office equipment.
• Ability to perform duties in a professional office setting.
• Must be proficient with Microsoft office products.
• Ability to work evenings or weekends as required.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• High level attention to detail, while balancing competing priorities.
• Strong understanding of Salesforce.com best practices.
• Strong understanding of the Salesforce platform, with the ability to build reports, formula fields, list views, and other content of intermediate complexity.
• Ability to travel approximately 5% of the time.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work