Technical Billing Specialist

Come for the mission. Stay for the experience.

Let’s keep things simple: we are an unbelievably talented, hard-working, and compassionate team driving towards a mission that impacts every single one of us - even you!

Healthcare benefits are complex, underutilized, and a mystery for most users. We’re removing that complexity. Now more than ever, employers are adding value to their employees’ benefits like telemedicine and mental health services. HealthJoy’s industry-changing tech platform consolidates those benefits into a simplified benefits experience, saving users time and money.

With over $100M in fundraising to date, and the successful closing of our recent Series D, HealthJoy has garnered workplace awards for Inc.’s Fastest Growing Startups and Built In Chicago’s Best Places to Work while growing globally to nearly 400 team members. We’re continuing down the path of high growth and high impact, and this role is a key member of the Finance Team making that happen.

Your impact.

• Compile data, compute fees and charges, and prepare invoices for billing as directed
• Ability to execute complex bills in a timely manner
• Own the process of collecting, maintaining, and initiating our ACH draws for customer payment collection
• Following up on declined payments and resolving financial discrepancies
• Collaborate with internal teams to gather necessary information for billing purposes
• Address invoice issues, reconciling financial data, and maintaining client invoicing portals
• Coordinate collections efforts with appropriate internal and external contacts
• Provide financial information and problem solve while adhering to established policies and procedures
• Create an emphasis on customer experience with error free billing and quick turnaround resolving discrepancies
• Notify and make recommendations to the manager for issues that arise or opportunities for improvement
• Responsible for all internal reporting requests related to the specific segments of invoicing to be owned by this role
• Act as the liaison between business partners to ensure accuracy in revenue share remittances

Your experience.

• Experience in the technical aspects of billing and collections required (medical claims billing experience a plus)
• Advance ability to work with large data sets in excel
• Creative problem solving abilities coupled with resourcefulness
• Experience with ERP systems (QuickBooks online and NetSuite)
• An eye for the details and the ability to deliver accurate output in a timely manner
• Strong organizational skills and comfort with managing multiple work streams
• Basic knowledge of Generally Accepted Accounting Principles (GAAP)
• A champion for data accuracy and quality for the Accounting team
• Familiarity with online banking platforms (NACHA files specifically)
• Salesforce experience is a plus!

Total Rewards Job Level: 20

HealthJoy maintains a comprehensive strategy to determine rewarding and competitive packages for individual compensation for new hires, internal promotions and internal job changes. This strategy is based on several factors unique to each individual, including: 1) the skills, experience and qualifications of the individual; 2) the responsibilities and demands of the role; 3) analysis of external market data; and 4) company budget and financial performance.

HealthJoy is a remote-first employer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

At HealthJoy, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each role and individual.

Commitment to Equal Pay

At HealthJoy, we are committed to creating a diverse and inclusive workplace where everyone has the opportunity to succeed and thrive.

We believe that everyone should be paid based on their qualifications, experience, and the work that they do, and not on their gender, race, or any other personal characteristic. Our compensation practices are essential to fostering a diverse and inclusive culture where we value the contributions of all our employees.

We conduct thorough annual reviews of employee pay and our pay practices to ensure we reward the right behaviors and are providing equal pay for equal work.

Additionally, we assess the external market and internal equity across like roles. As part of our regular review of pay practices, HealthJoy examines employee pay for potential disparities between persons of different genders, races and ethnicities that are not explainable by objective factors such as performance, experience level, credentials, or location, and are committed to correcting any issues and reviewing practices from unintended outcomes.

Commitment to Equal Opportunity

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.

Don’t meet every single requirement? We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. HealthJoy is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role and HealthJoy, we encourage you to apply. You may be just the right candidate for this or other roles.